Locked to an ID after wiping on the first boss of Ulduar, Flame Leviathan.
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Fairly sure Ulduar is like CoS or Violet hold.
That it saves you the moment you start.
Or more likely, they killed a tower.
There is a npc that you talk to that will turn the encounter into normal mode (as in removing the possibility to start hardmode)
Most pugs will do this cause you then dont need to spend 30minutes going around killing towers.
But talking to that npc, will save you to the instance
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