They did send a blue, but the Blue was clueless and didn’t even bother to read up the piles of information players provided in the original post, data and information which could actually help the problem to be solved but nah he was too busy eating nachos.
Education:
BFA : Continuous Issue of being stuck on Loading Screens - #169 by Jingoraitin
SL : Continuous issue of being stuck on loading screens [NEW TOPIC] - #145 by Nazragoth-emerald-dream