Login Issue Then Latency Issue

Greetings,

I spend 2 hours trying to login to the game. Finally, I am in! However, the home latency is around 2K and world latency is around 5K.

I used Looking Glass tool and here is the output:

PING:
PING 37.141.12.34 (37.141.12.34) 56(84) bytes of data.

— 37.141.12.34 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

12/10/2021 15:56:16 UTC

PING:
PING 37.141.12.34 (37.141.12.34) 56(84) bytes of data.

— 37.141.12.34 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

12/10/2021 15:56:16 UTC

TRACEROUTE:
traceroute to 37.141.12.34 (37.141.12.34), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.321 ms 0.319 ms 0.321 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

12/10/2021 15:56:16 UTC

TRACEROUTE:
traceroute to 37.141.12.34 (37.141.12.34), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.767 ms 1.631 ms 1.642 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

12/10/2021 15:56:16 UTC

TRACEROUTE:
traceroute to 37.141.12.34 (37.141.12.34), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.569 ms 0.599 ms 0.605 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

12/10/2021 15:56:21 UTC

PING:
PING 37.141.12.34 (37.141.12.34) 56(84) bytes of data.

— 37.141.12.34 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3001ms

12/10/2021 15:56:22 UTC

TRACEROUTE:
traceroute to 37.141.12.34 (37.141.12.34), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.420 ms 0.408 ms 0.406 ms
2 37.244.25.130 (37.244.25.130) 1.183 ms 1.212 ms 1.215 ms
3 Blizzard Blizzard 1.214 ms 1.213 ms 1.213 ms
4 137.221.66.34 (137.221.66.34) 1.159 ms 1.186 ms 1.187 ms
5 137.221.77.82 (137.221.77.82) 69.119 ms 69.171 ms 69.180 ms
6 137.221.65.19 (137.221.65.19) 8.160 ms 7.823 ms 7.786 ms
7 137.221.79.34 (137.221.79.34) 7.721 ms 8.002 ms 7.777 ms
8 195.66.225.177 (195.66.225.177) 8.772 ms 8.788 ms 8.787 ms
9 static-86-51-65.mobily.com.sa (86.51.65.232) 106.598 ms 105.763 ms 105.757 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 37.216.226.250 (37.216.226.250) 106.981 ms 110.039 ms 109.182 ms
15 * * *

12/10/2021 15:56:28 UTC

MTR:
Start: Tue Oct 12 15:56:16 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.5 0.3 1.3 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

12/10/2021 15:56:16 UTC

MTR:
Start: Tue Oct 12 15:56:16 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 2.5 0.3 22.0 6.8
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

12/10/2021 15:56:16 UTC

PING:
PING 37.141.12.34 (37.141.12.34) 56(84) bytes of data.

— 37.141.12.34 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3001ms

12/10/2021 15:56:28 UTC

TRACEROUTE:
traceroute to 37.141.12.34 (37.141.12.34), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.388 ms 0.377 ms 0.378 ms
2 37.244.25.130 (37.244.25.130) 0.612 ms 0.786 ms 0.992 ms
3 Blizzard Blizzard 0.906 ms 0.925 ms 0.997 ms
4 137.221.66.34 (137.221.66.34) 1.288 ms 1.305 ms 1.309 ms
5 137.221.77.82 (137.221.77.82) 7.561 ms 7.577 ms 7.582 ms
6 137.221.65.19 (137.221.65.19) 7.548 ms 7.613 ms 7.600 ms
7 137.221.79.34 (137.221.79.34) 7.656 ms 7.631 ms 7.996 ms
8 195.66.225.177 (195.66.225.177) 8.515 ms 8.525 ms 8.344 ms
9 static-86-51-65.mobily.com.sa (86.51.65.232) 114.822 ms 115.054 ms 115.015 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 37.216.226.250 (37.216.226.250) 114.327 ms 118.999 ms 119.194 ms
15 * * *

12/10/2021 15:56:31 UTC

PING:
PING 37.141.12.34 (37.141.12.34) 56(84) bytes of data.
64 bytes from 37.141.12.34: icmp_seq=3 ttl=46 time=168 ms

— 37.141.12.34 ping statistics —
4 packets transmitted, 1 received, 75% packet loss, time 2999ms
rtt min/avg/max/mdev = 168.141/168.141/168.141/0.000 ms

12/10/2021 15:56:31 UTC

TRACEROUTE:
traceroute to 37.141.12.34 (37.141.12.34), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.354 ms 0.347 ms 0.349 ms
2 37.244.25.130 (37.244.25.130) 0.668 ms 0.775 ms 0.950 ms
3 Blizzard Blizzard 0.796 ms 0.902 ms 0.926 ms
4 137.221.66.34 (137.221.66.34) 1.745 ms 1.781 ms 1.783 ms
5 137.221.77.82 (137.221.77.82) 31.126 ms 31.180 ms 31.191 ms
6 137.221.65.19 (137.221.65.19) 7.466 ms 7.527 ms 7.496 ms
7 137.221.79.34 (137.221.79.34) 56.244 ms 55.496 ms 55.461 ms
8 195.66.225.177 (195.66.225.177) 8.590 ms 8.631 ms 8.640 ms
9 static-86-51-65.mobily.com.sa (86.51.65.232) 108.165 ms 108.607 ms 108.597 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 37.216.226.250 (37.216.226.250) 114.076 ms 115.254 ms 115.512 ms
15 * * *

12/10/2021 15:56:34 UTC

MTR:
Start: Tue Oct 12 15:56:21 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.3 0.4 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

12/10/2021 15:56:21 UTC

MTR:
Start: Tue Oct 12 15:56:22 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.5 0.0
2.|-- 37.244.25.130 0.0% 10 0.9 0.7 0.6 1.0 0.0
3.|-- Blizzard 0.0% 10 1.2 1.0 0.8 1.2 0.0
4.|-- 137.221.66.34 0.0% 10 0.5 0.7 0.5 0.8 0.0
5.|-- 137.221.77.82 0.0% 10 7.5 19.6 7.4 62.3 21.4
6.|-- 137.221.65.19 0.0% 10 7.4 11.9 7.4 51.2 13.8
7.|-- 137.221.79.34 0.0% 10 50.3 12.0 7.6 50.3 13.4
8.|-- 195.66.225.177 0.0% 10 8.9 8.6 8.4 8.9 0.0
9.|-- static-86-51-65.mobily.com.sa 0.0% 10 103.1 104.3 102.9 110.9 2.4
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- 37.216.226.250 0.0% 10 106.5 108.4 105.4 117.7 3.9
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

12/10/2021 15:56:22 UTC

PING:
PING 37.141.12.34 (37.141.12.34) 56(84) bytes of data.
64 bytes from 37.141.12.34: icmp_seq=4 ttl=46 time=174 ms

— 37.141.12.34 ping statistics —
4 packets transmitted, 1 received, 75% packet loss, time 2998ms
rtt min/avg/max/mdev = 174.955/174.955/174.955/0.000 ms

12/10/2021 15:56:35 UTC

MTR:
Start: Tue Oct 12 15:56:30 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.7 0.3 3.8 0.9
2.|-- 37.244.25.130 0.0% 10 0.7 0.7 0.6 0.9 0.0
3.|-- Blizzard 0.0% 10 1.1 1.0 0.7 1.1 0.0
4.|-- 137.221.66.34 0.0% 10 1.2 2.3 0.6 16.3 4.9
5.|-- 137.221.77.82 0.0% 10 44.0 12.1 7.3 44.0 11.3
6.|-- 137.221.65.19 0.0% 10 7.5 9.1 7.4 23.0 4.8
7.|-- 137.221.79.34 0.0% 10 10.7 11.4 7.5 40.2 10.1
8.|-- 195.66.225.177 0.0% 10 8.5 8.6 8.3 9.2 0.0
9.|-- static-86-51-65.mobily.com.sa 0.0% 10 130.6 109.5 103.1 130.6 8.1
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- 37.216.226.250 0.0% 10 132.8 113.8 106.1 132.8 9.1
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

12/10/2021 15:56:30 UTC

MTR:
Start: Tue Oct 12 15:56:33 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.5 0.4 0.2 0.5 0.0
2.|-- 37.244.25.130 0.0% 10 0.7 0.8 0.6 0.9 0.0
3.|-- Blizzard 10.0% 10 2.7 1.1 0.8 2.7 0.5
4.|-- 137.221.66.34 0.0% 10 2.4 3.4 0.4 12.8 4.4
5.|-- 137.221.77.82 0.0% 10 7.6 17.5 7.4 82.1 24.1
6.|-- 137.221.65.19 0.0% 10 7.5 7.6 7.4 8.6 0.0
7.|-- 137.221.79.34 0.0% 10 38.9 10.8 7.6 38.9 9.8
8.|-- 195.66.225.177 0.0% 10 8.5 8.5 8.3 8.8 0.0
9.|-- static-86-51-65.mobily.com.sa 0.0% 10 103.3 108.8 103.3 126.2 7.4
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- 37.216.226.250 0.0% 10 115.6 113.1 105.8 144.0 11.2
15.|-- 192.251.61.253 90.0% 10 189.4 189.4 189.4 189.4 0.0
16.|-- 192.251.61.119 88.9% 9 172.9 172.9 172.9 172.9 0.0
17.|-- ??? 100.0 9 0.0 0.0 0.0 0.0 0.0

12/10/2021 15:56:33 UTC

Hey there Ozzit,

Your WinMTR shows significant packet loss or abrupt latency increase, at or after step 9.

I’d suggest that you have a look into this article here in order to troubleshoot the matter a bit.

Thanks for the quick reply. It is an issue from my ISP side.

No weekly M+ for me :frowning: