I’ve just experienced killing Sha of Anger and finally got a drop (rng is bad), but i recieved tier gloves for protection spec even though i’m retribution and holy specced! I didn’t touch my loot specialization before the fight, so i couldn’t have possible misclicked and chosen protection as loot specialization. And it should always choose current specialization if left untouched! I’ve made 2 tickets ingame and gotten 2 auto responses, but now i got a response from a GM who said they’ve recieved multiple complaints on the matter, but that he doesn’t have the tools to help me, but the people moderating the forums do. I need the holy version of the Tier gloves i recieved. Can someone please help on this matter? This is obviously a bug and shouldn’t happen.
I sincerely doubt that was the response, much like you interpreting the previous 2 responses as “auto” when it didn’t match with what you wanted. Customer Support does not swap loot.
Therefore, they don’t swap it either on the forums, or ingame.
I do remember something vaguely that loot spec worked slightly different in the past for World Bosses, you may report it through the ingame bug report panel but this will not swap your already gained loot.
It may be fixed in the future as the GM said they have already received multiple reports about it.
To be fair, most responses you get through tickets are blatantly obvious misinformation, so I wouldn’t be surprised at all. I’ve personally had way worse types of nonsense replies when reporting things in game through tickets. Either they’re not reading what we write at all, or they lack basic knowledge of the game to give an informed response in the first place. Frankly, I’d call it outright insulting to the customers taking time to formulate and reporting their issues.
The internet clearly states that loot from bosses in instances and world bosses drop items for the chosen loot specialization. And the loot specialization shouldn’t randomly change to the wrong spec, especially a spec you don’t even use. Default is always current specialization if left untouched. I left it untouched and it still chose protection. It can’t be real that we have to double check before every important fight to make sure that it doesn’t bug out and screw us over. And when bugs like this happen, they might not have the tools to fix the bug, but they definitely have the tools to compensate the player who got screwed. They just don’t have the permission to do it. Which they should have, since the bug is their fault but our problem. Not ok in any shape or form and should be compensated.
That is doubtful too. Can you get wrong template? Sure.
From almost every player that followed upon my request to post their given template versus what they perceived the answer as it was highly misaligned e.g. the GM posted the correct template in almost every case, the player in question just misconstrued it causing a misinformation to occur.
A reoccuring example is bug reporting, the players would then post this on the EU CS forums declaring the GM having advised them to post it on that specific forum. Upon requesting a copy of the template, they were suggested to either report it ingame OR report it on the US bug report forums and were advised both would go to the same teams. They then still insisted they were right even if their own copied template response disproved his own stance.
In this case the OP did not post what his responses were so a comparison cannot be made.
… For example here the OP states as source “the internet clearly states” which is very broad. If we were to google “loot spec wow” the very clearly marked AI summary would give several collected sources with a footnote “AI-Responses may contain errors” at the bottom.
As the rest is already addressed in my prior post: It is true that Blizzard has given more player agency and responsibility in the last decade and since then are hands-off in a lot of things. You may suggest them to change this part specifically, while reporting the other part as bug if you’re sincere.
Thanks!
I’m not sure who you are trying to gaslight here. But giving a completely irrelevant template response to a players problem and/or bug report doesn’t sound reasonable to me.
I can give you an example of my last interaction with Blizzard through tickets when the server Firemaw EU was hardcapped at 3 layers, which was a bug that about a week after this interaction was resolved by Blizzard:
For two days, Firemaw EU has been seemingly capped at 3 layers, which makes it a complete lagfest with the whole server being crammed into them. So the game has been more or less unplayable friday and saturday. Could you increase the layers again?
This is the reply:
Greetings
We understand how frustrating it can be to experience crashing, freezing, or performance issues in the Battle.net game/app. Our goal is to help you resolve these problems swiftly so you can get back to playing. Please follow the steps outlined below, and if the issue persists, consider reaching out to the game forums or consulting with a local technical expert for further assistance.
Troubleshooting Steps:1. Update Graphics Drivers and Windows: Make sure your graphics drivers and operating system are fully up to date. Updated drivers often include optimizations that improve game performance. For more information, see our guide here: Updating Graphics Drivers.
2. Verify Game Files: If you use the Blizzard Battle.net launcher, you can verify the integrity of your game files by selecting the game, clicking the “Options” menu, and choosing “Scan and Repair.” This process can resolve issues caused by corrupted or missing game files.
3. Disable Background Applications: Close any unnecessary background applications that might interfere with the performance of the Battle.net App or the game itself. Learn how to manage background applications here: Managing Background Applications.
4. Run as Administrator: Ensure the game has the required permissions by right clicking the Battle.net App shortcut or executable and selecting “Run as Administrator.” This can prevent access issues that might affect game performance.
5. Adjust In-Game Settings: Lowering your in-game graphics settings can reduce strain on your system, especially if you are experiencing performance issues. Experiment with different settings to find the best balance between visual quality and performance.
6. Check for Overheating: High temperatures in your system’s CPU or GPU can cause crashes and freezes. Monitor your system’s temperatures while playing and ensure proper ventilation. Cleaning dust from your computer components can also help improve cooling. For additional tips, check out our guide: Checking for Overheating.
7. Reinstall the Game/App: If none of the above step’s work, try uninstalling the game, restarting your computer, and reinstalling it. Corrupted installation files can cause various performance issues, and a fresh installation may resolve them.
Console Users: For troubleshooting related to console games, please visit Console Support. Call of Duty Games: For issues specifically with Modern Warfare or other Activision titles, please contact Activision Support. If the issue persists after following these steps, we recommend visiting the Battle.net Game Forums. There, you can find additional advice from the player community and developers who may have encountered similar issues.
If none of the above solutions resolve the problem, you might consider contacting a local technical expert to conduct a more in-depth analysis of your system and help address any underlying hardware or software issues.
Obviously not satisfied with the reply since it’s nowhere relevant to what I wrote, I wrote this:
This is not on my end, this is the entire server lagging due to way too few layers being active.
And now over to the next reply that’s just comedy:
I’m very sorry to hear that your hardcore character died. Unfortunately, we will not restore any dead hardcore characters, no matter the cause. I’m sorry for any inconvenience that this has caused you, as this is a strict policy of Blizzard Entertainment. Please note that at creation of your Hardcore Character, you were warned that death is permanent, and this is regardless of why the character died.
In the event of character deaths due to DDoS attacks, the World of Warcraft team may elect to revive Hardcore characters, but this is not guaranteed. In such exceptional circumstances, an announcement will be made in the WoW Classic Hardcore Forums. Characters who have transferred to a non-Hardcore realm will not be revived.
Don’t tell me you think this is me not being able to percieve the reply and misalign it. It’s clear and blatant misinformation, and it’s clear the one who copied these templates either didn’t read what I wrote at all, or didn’t understand the issue. Updating my graphic drivers, in game settings, check my computer for overheating or consulting a local technical expert is obviously not gonna resolve a bug with THEIR server. Instead of posting nonsense template responses, perhaps someone could atleast write something like “Thank you for reporting this. We’re now aware of this bug that affects Firemaw EU MoP server, but we currently don’t know what’s causing it, and don’t yet have a fix in place. But I can assure you we are working on it.”
I have more earlier examples, aswell as guildies who also have very weird experiences. But this is long enough already I feel. Please stop trying to mock our intellect, if you will.
I also want to add that I do understand the bigger picture here, aswell. I too work for a large media company with thousands of employees, and I’ve seen the transition from human customer support to automated responses first hand. It’s just that in my opinion, Blizzard is currently one of the worst offenders in this regard, and from a customer perspective this is very frustrating when you have to bang your head against a wall every time there’s an issue.
i have no idea why but he always defends “blizzard” and tries to put down the players