I can’t update the game (latest patch) I’ve tried re-installing, using the ‘scan and repair’ function, followed the steps on the troubleshooting guide, opening a ticket, but I’m unable to proceed.
The patch just get’s stuck on ‘Initializing’ for an hour, then stuck downloading at 0% - I left it overnight and woke to zero progress.
I’ve been at it 3 days and at my wits end. Last time I asked for technical assistance on here I didn’t get a reply so it kinda shows how desperate I am.
There is a workaround. Pausing and Resuming the download sometimes has the same result but I achieved faster results using this process. Might still take a while…
Open Battle.net and wait until the download is stuck
Open the activity monitor
Search for the Agent process (with the Battle.net logo)
Select it and afterwards select the big X-button on top of the activity monitor
Select “Force Quit”
Download starts and continues for some time
Repeat whole process if the download is stuck again
Hey, just saw your post I am mac user too having same problem. What is working for me, use activity monitor, force shut batttle net and ‘agent’. After shutting both of them restart it should work.