MacOS - Can't update

I can’t update the game (latest patch) I’ve tried re-installing, using the ‘scan and repair’ function, followed the steps on the troubleshooting guide, opening a ticket, but I’m unable to proceed.

The patch just get’s stuck on ‘Initializing’ for an hour, then stuck downloading at 0% - I left it overnight and woke to zero progress.

I’ve been at it 3 days and at my wits end. Last time I asked for technical assistance on here I didn’t get a reply so it kinda shows how desperate I am.

There is a workaround. Pausing and Resuming the download sometimes has the same result but I achieved faster results using this process. Might still take a while…

  • Open Battle.net and wait until the download is stuck
  • Open the activity monitor
  • Search for the Agent process (with the Battle.net logo)
  • Select it and afterwards select the big X-button on top of the activity monitor
  • Select “Force Quit”
  • Download starts and continues for some time
  • Repeat whole process if the download is stuck again
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Hey, just saw your post I am mac user too having same problem. What is working for me, use activity monitor, force shut batttle net and ‘agent’. After shutting both of them restart it should work.

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I truly appreciate your responses.

After doing the work around (and many others posted on Reddit) I managed to download the patch, however the game will not launch…

Day 4 the saga continues…

Did a ticket and after 2 days waiting they just told me to go to the troubleshooting section or post on forums - which I’d already done lol

I think it’s a sign, I wasn’t really enjoying TWW anyway.

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