waiting for many minutes, no update
Hey there Frosenyog!
We are indeed aware of problems affecting most of the self-service options offered on the website, including the mail recovery system 
We hope to have everything back as quickly as possible, thank you for your patience! 
Update:
While we are still monitoring the situation, it seems that most self-service options are up and running again (albeit potentially a bit slower than usual).
You should be able to use the mail recovery system now 