I’m trying to use the mail recovery service to recover some sent mail, to a character which is dead (on hardcore) and was never opened.
I’m using the link https://eu.battle.net/support/en/help/product/wow/197/1674/solution and after clicking continue it just says “Something went wrong at our end!”
How do we use this service please? I’d like to recover it before it expires.
Hey Séphixxar,
It sounds like this would be the same issue I mentioned here:
Hopefully we can get it back up and running again soon!
This, and other previously affected self-service functions, should now be working correctly again.
Please let us know if you’re still having issues, thanks!
Character: Arkaani - Level 30 - Blood Elf - Mage
Realm: The Sha’tar
Toon crashed and stuck on flightpath over Silithus (Un’goro to Feralas); graphics blank for zone except for the mount. Disconnects within seconds of login. Used Character Stuck self service which said "Move Complete! The character was moved to a safe location and you should now be able to log in. " Location: Safe Graveyard
Problem is with this toon ONLY on my account - immediately disconnects and toon is in same place as when problem first happened. She is NOT in Safe Graveyard. Tested other toons on this realm and others - none have this issue. Can’t find a way to get out of loop to log a ticket. Grateful if you could move her out of Silithus to any other zone. Many thanks.
submit a ticket, happend to me once before where a gm had to move my character to a different location.
i know it will take a little while but bad luck does happen, good luck on the other hand!