This is for my friend as he is unable to contact support or post of forums himself, a Character he has (Groven - lvl 80 fire mage) is still stuck on Nethergarde-keep and is unable to use the free transfer to mirage-raceway, I have seen a video myself of his mailbox being empty and still nothing, any help and resolution to this would be appreciated!
Why is he unable to contact Support?
Anyway have him create a ticket here and describe the problem briefly:
https://eu.battle.net/support/en/help/contact/167/ticket
That he would like to transfer but that there’s incoming invisible mail preventing him to do so.
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