Yesterday I completed the quest “Special Delivery to Shattrath City” to get my BiS item “Shattrath Leggings”, but I accidently clicked on “Chestplate of A’dal”. I immediatly stopped doing anything in game, I didn’t touch the quest reward, I didn’t even do anything anymore and I immediatly made a ticket to ask to correct that genuine mistake.
What I got back was some kind of standardized answer that spoke of “mistakes being part of the journey”. Yet if I deliberatly destroy/disenchant/sell and item, I can get it restored (on a weekly base…) without any problem, but a genuine misclick is an impossible thing to solve?
Funny fact is that I had this exact same issue once before, coincidently in actual TBC where I picked the wrong karazhan ring from the quest. I did the exact same thing back then, made a ticket, got to talk to an actual person in game, and he kindly made me rechoose my reward (obviously with a warning that I couldn’t do that too many times). I think 15 years have past since, so I don’t think I ask this on a frequent base.
I’d like to add that the difference between having this item or not having it, totally changes my itemization for phase 1, since it has the rare stat “expertise”. While for some people it might not make a big difference, for me personally it totally ruins my experience not to be able to get my BiS gear for phase 1. I’ve been working towards this point for such a long time now, and to have it denied by a simple misclick and an automated response leaves a very sour taste in my mouth and already killed my hype for raiding the first tier this week, something I was looking forward to alot… I and many other have been loyal costumers to Blizzard, and I feel that if this issue was solvable 15 years ago, it should still be possible to solve this today.
Part of the automated messaged said to post here to see if that would make a change.
I hope you understand I made a genuine misclick, and misclicks are not part of the journey, it’s simply an error I can’t undo without the help of costumer support.
Hoping for the best. Kind regards,
Dunedain
The normal GMs have obviously been told that they cannot do it anymore. I think they want peoples decisions to be meaningful ingame.
You have asked and got your reply, nothing can be done via the forums, all you can do is ask for it to be escalated via another ticket. I would also suggest to be succinct in the ticket.
I think it was not automated but a copy/paste reply.
Well, in this case it was not a decision, it was a mistake. And I repeat, deleting items or accidently DEing or selling them CAN BE restored.
Anyhow, they told me to come on this forum to solve this, so I’m waiting for an official response.
All you will get from a blue poster here is “make another ticket”, the blue posters here cannot do anything about your problem, they are more like Customer Support for things like payments or Community Managers than GMs.
The post on the forums part is for you to discuss it with the community, rather than get more help.
15 years ago things were very different. I won’t disagree that a lot of things were better support wise, but it is what it is.
There is a support article on this which sadly agrees with the Game Master’s decision when they answered your ticket.
Customer support does not assist with swapping quest rewards.
In World of Warcraft, all quest rewards will always be usable by your character. In addition, when you are given a choice, all the transmogrification options appropriate for your class will be added to your Appearances tab when completing most quests. Quests that award Azerite armor and various PvP weapons will only add the transmogrification of the item you chose.
In World of Warcraft Classic, you will be given a choice and some quests may not offer you an item for your spec or class. Any choice made regarding quest rewards is final.
In World of Warcraft Classic, you will be given a choice and some quests may not offer you an item for your spec or class. Any choice made regarding quest rewards is final.
Yeah I realize that, but I doubt it will be any different for TBC if it is the rule on Retail and Classic.
If I recall, the issue with the Karazhan ring caused so many issues they actually put a way of swapping it in game as so many chose wrong… if I recall correctly and am not going mad and senile.
The mists of my memory tell me something similar but then every reward was a ring. Something else is coming through, that ring was upgradeable? Or am I thinking of a WotLK ring.
I’m aware of that sentence, but I really think this case differs from what is implied there. I think the reason for that rule is so people who suddenly decide to switch a spec, or who pick up an item to level up but later on think they should have picked up something else for their raiding spec, don’t all ask for changing their quest reward.
What I’m describing is in my opinion different from why this rule was created, because I simply clicked wrong, I immediatly knew I made a mistake, I immediatly made a ticket about it and didn’t use the item whatsoever. So I think that is very comparable to accidently destroying an item, which can be restored.
I will make a new ticket, but since the last one told me to come here, I still hope for some response. Otherwise it feels like they just point at each other.
I think it’s the game masters job to be able to make a distinction on where this rule should be followed to the letter, or where an exception is in place. That’s why there is a person involved and why it’s not a machine that’s answering.
This happened to me as well yesterday and I understand why this rule is there to prevent people from using it in a bad way, but man there must be a level of service for the customers and mistakes can happen. I hope I get help with my ticket.
Well, playing devil’s advocate I would say… the problem with one GM saying No and another saying Yes is two fold… GM’s should be consistent for one and also if it’s a case of getting the “right” GM for your issue, players would just keep opening tickets until they got one that would do it for them. This is why Blizzard have set rules the GM’s are supposed to follow.
I’d also add, none of the replies are machines. Yes, they use a lot of standard responses for the sake of speed and consistency of information, but your ticket was answered by a human.
You are doing the right thing by asking again, but I would not get your hopes up too much.
I wish you all the luck.
I’ve also created a ticket and waiting for their reply but reading this makes me nervous…
There should be a grey zone where they can be nice and service minded and grant you (1 wish) when it comes to normal quests while leveling as those items will end up being useless in a few levels again.
It’s another thing if it was a tier set from a raid then I understand you have to be more strict on this so people don’t use it in a bad way.
Exactly. That’s how it used to be by the way. I just wish I could chat with an actual employee about this, instead of waiting 24h every time you make a ticket to then get a copy/pasted text. Hoping for the best.
I got a short “we can’t do anything, it’s in the rules” back again. I’m kind of annoyed by this, since they didn’t even respond to my reasoning at all, so I requested a chat with a GM. I’ve lost hope, but at least I would like someone to actually talk to me about it.
Good were the days of in game chats with GMs.
Thanks for the support guys.
