Hellooo!
I just reached renown rank 8 with the faction and have not received the Earth-Encrusted Gem. It’d be a shame to not be able to buy another transmog with it 
Did anyone else have the problem?
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I still am missing the gem, at first i thought perhaps something went wrong and i’d get it by mail as one sometimes does when things aren’t properly looted but still nothing : )
And i am not alone with this either, others in my guild reported the same?
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Just replying to add that it’s the same here. Quest didn’t appear in Early Access to give me the rank 8 Dornogal Earth-Encrusted Gem. And still hasn’t. Customer support said to submit it as a bug and that they can’t help. And seeing as it’s a problem only some are facing, forever locked out of one free transmog set, it’s unlikely to get fixed I feel. >_>
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Same here. I did have a quest for resonance crystals from earlier level. After that, nothing.
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Hi there,
Thanks for the report, this is currently being investigated.
That said, do keep in mind there are some intended restrictions – notably being level 80 in order to pick up the quest, as well as only being able to complete it once per account.
Outside of that we’ll have to wait for any potential problems to be addressed in time.
EDIT: In case it looks a bit confusing I’ve merged the previously separate threads from different renown level rewards, since they are all covered by the same investigation.
Just reached Renown 11 with Council of Dornogal … spent 90 minutes or more farming Rares on map and looking for chests… to achive this… I should have had received 15 Carved Harbinger Crest after talking to Auditor Balwurz… went to talk to him… no quests on him… searched his loot… nothing to buy from him… in other words… GG … lost my lvl 11 reward apparently. Isn’t it nice when you have this feeling like u are getting scammed, even in a game!?
Yes my character is lvl 80 … and yes I am not capped… I’m at 10/180 (this week).
Char name: Oxrey - EU - Sylvanas - Alliance
Restarted Game … Logged Off and Loged In - Logged on Diffrent Char as well (not yet lvl 80) … no way to collect the reward. 
Since there was a mention by Blizzard Support … let me say this here: my char “Oxrey - EU - Sylvanas - Alliance” is my main char… when I went to the NPC to pick up the quest and receive those Crests I had no other char at lvl 80, thus no way I could have picked those crests on other char. Even so … since that quest and crests are related to Renown LeveL 11 and while the renown is shared across the whole account, the second part of the statement from Tyrskorn (Blizz Suport) “, as well as only being able to complete it once per account.” is FALSE… the rewards from renown system are for all chars that reached level 80 from the whole account so they can be picked up multiple times. Please do not confuse us with ur statements.
I would have had opened a ticket … in game … but is seems impossible these days… you used to get GameMaster support in maximum 2 hours, back in 2004… now … you as a player don’t matter… you are just a number ID and a garanteed paycheck. Who cares about quality and offering you real solving issues support? Maybe I am rash… but is damn anoying hitting all these bugs in game with no acknolegements and no fix.
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Hi Oxrey,
I opened a ticket a couple days ago for the exact same problem and only just got a response 4 hours ago. I’ll copy what they put here and see if you can make sense of literally any of it.
"I understand, valued hero, that you wish to report not being able to pick up the quest from Auditor Balwurz. I sincerely apologize that you’re facing this. Your patience is greatly appreciated.
Upon checking on this for you, the quest when you reach renown level 20 from the faction Council of Dornogal is called A Shining Stone which you would pick up from Auditor Balwurz, which I can see that you’ve completed successfully according to your quest logs.
As for the Earth-Encrusted Gem reward, there’s an issue which was fixed by the developers and I would suggest to try agian, however, if the issue persists on your side, then please report it as a bug."
So, not only do we not have the renown 11 reward. But somehow we have also completed a renown lvl 20 quest (I’m renown 12) and missing an Earth-Encrusted Gem?
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Finaly decided to write to support via in-game ticket (done via website - but sure let’s call it in-game ticket 
) … and somehow it worked (submiting the ticket - don’t get ur hopes up). Got a preaty fast response. A pointless not helpfull at all response, but fast! Now… I am more confused then ever, since what they wrote/reply blows my mind:
"
Blizz Support
Hello,
Customer Support does not provide game hints or restore items, currencies, or progress lost due to bugs.
For common troubleshooting, please visit these resources:
- Report a bug: Link to some support article (I can not post links in posts, Blizzard Links )
- Common Issues: Link to some other pointless suport article
- Support Articles: More pointless links that do not solve my problem
- US Forums: Link to US blizz forum
- EU Forums: Link to EU blizz forum
- Game Guides: links to wowhead and icyveins
"
Sooo… if customer support “does not provide game hints or restore items, currencies, or progress lost due to bugs”!? Then… what exactly do they do!? And why are they called “Customer” Support in the first place? It makes no sense… since apparently they do not help the customers at all! So what… they know there is a bug… since they say they can not help due to a bug… but they do nothing about it but telling me: Hey Tough Luck!
Well Thank You For Nothing … “Customer” Support!!! Your Team is AMAZING…ly pointless then.
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Any solution to this? I’ve just faced the same problem with reown 11 
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Unfortunately not, I keep checking everyday if the quest is there but no luck. I’ve submitted a bug report with a reference to this thread but no clue to when it will be fixed
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I finaly reached lvl 80 on a new char… my blacksmith HoaxOx… I looted all factions rewards while paying close attention to what I get from each of the factions in terms of quests and rewards - focusing mainly on the number of crests you receive (made plenty of screen shots to document this).
It seems that on the new character (that freshly reached lvl 80) I’ve gotten all the rewards as I should have had. No additional quests marked as “completed”, as mr. Jinkly said he had on his char, the quest he supposedly got from the renown lvl 20 (according to the GM).
The quest for the Renown 11 with Council of Dornogal, for my second character - HoaxOx, is called “Carved Crests”. Which in fact rewards you with the 15x Carved Harbinger Crests upon completion. I do not understand why the “Customer” Support Team can not check if that quest is completed or not on my Main Char for the Dornogal faction.
Considering all that has been said in this thread so far… I imagine not all players experience this BUG (so it is random), also giving the fact that on new chars it seems you get the loot and soon after releasing mythic+ you will get plenty of these crests, I hope Blizzard will not clasify this as Not Important, and thus will not adress it.
But giving the fact that this expansion from all the expansions and patches released so far for World of Warcraft is the one with the most Bugs … I have my doubts about this problem ever getting fixed and our characters getting reinburst in time.
After all… this does not seems like a big deal … missing 15 crests means loosing only 3 to 4 item level on one item, but for someone like me that invested a lot of hours into this game this last week or so, giving the fact the I already had purchased the Epic Edition, time that I had to make from taking a week completly off from work (where I have some very close and harsh deadlines while working on very big and complex projects), well for me this IS a BIG ISSUE.
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This is a big issue for me too, I’m currently 6th highest ilvl in the world (I was first for a good while) and this has stopped me from getting that top spot again. Its a minor issue, sure but annoying nonetheless
I’m finishing up leveling my lock today so I will also check what crests it gets
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weird flex but ok
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Thanks for the answer, but my character was 80 when i reached rank 8 and i am aware it is only once per account, to this day no transmog gem and as someone else mentioned at lvl 11 i also did not receive the crests.
Feels pretty bad to not receive these things ESPECIALLY because they are once per account and i can’t just “do it on an alt”.
I hope they fix this.
I also want to add this statement: Dear developpers, pointing @Blizzard and @Microsoft, please watch closely what is happening with StarWars Outlaw game released by Ubisoft, where people paid for Early Acces and yet they received an unfinished game full of bugs.
Similar to that game, WoW - The War Within is full of bugs (more then I ever seen in a release so far) that are causing players that purchased the PrePaid Premium Edition to loose time and the worth of the content purchased. This is UNFAIR to us! We did not payed extra to receive broken content and the chance to be unpaid quality assurence testers.
Also keep in mind that the game… in the state that is right now … is not designed to attract new players… everything got even more complicated then it was back in Dragonflight… (I am talking about crafting at least). Also the decision to cut back on gold rewards on all quests, makes the game even harder for people that can not afford to pay you thousand of euros to buy WoW Tokens on top of the monthly subscription.
So you should focus more in providing at least a better QUALITY product or you might be faced with loosing even your dedicated players and fans.
I personaly played WoW since early 2004 (since Beta) and even if I did not played all the time… I made sure to purchase each and every expansion released in order to show my support.
But so far giving the complexity of the game as it is right now, the poor decisions you take, the endless pool of bugs and so on … only in this expansion I thought about giving up playing 2 times now. Please fix these issues, promptly!
Same issue with no reward from Renown 11 from Council of Dornogal Faction on my main Tuku-Burningblade.
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Today when i logged in there was a quest that gave me the mog gem, so maybe it was fixed (?)
yes the mog item is fixed, but still no crest from renown 11
I got Renown 11 today and noticed there wasn’t any quest from balwurz, nor did i get the carved harbinger crests.
I tried reloading, logging out and back in that didnt work. So i thought i would do some other WQ meanwhile and see if time fixes it.
Went to Hallowfal and did the WQ that requires you to do 3 other WQ’s first. The bag gave me 5 carved crest as reward, but those wnet into the void as well.
Currently i have 180 carved harbinger crest and when i mouse over it, it says 20/270
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Same for me. No reward for renown 11. After some more grinding rep i got to renown 12 and got reward for renown 12 .
For carved harbinger crest and when i mouse over it, it says 20/270
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