Missing spark of omen fractures

specific item loot for progression not given. This is in regards to fractured sparks of omen. According to information everyone should be at the same amount, and there is a catchup mechanic. But theyre ahead of me with a full omen. And no, they have not done so by collecting the tokens from the vault and buying it from that.

I got one this week by doing most of the weekly WQ yesterday, but it doesnt account for it.

The character is Lawreqshawn on Ravencrest EU.

I have created a P.O.W x2 using 2 omens.
I have created a Charged Halberd using 2 omens.
I have created a Glyph-Etched vambraces using 1 omen.

I have 1 single fracture spark of omens in my backpack.

My bank/warbank does not contain any.

This means, in the sense that I have 11 in total.

Before this weeks reset, they were already at 12. Having crafted for 5 total omens, and they had another full omen in their backpack.

Response i got from GM is that nothing weird seems to be affecting my account, but that the disparity in amount of sparks makes it seem like a bug.