Hey all,
Thank you for the thread! This issue is currently being investigated.
As always, please make sure that:
- You have attached your Twitch account, from the Battle.net website (and not the other way around). If you haven’t done so, you should have up to 7 days to do so after claiming a reward.
- You have claimed the Drop on Twitch’s side.
- You have waited 48 hours after claiming the Drop: it is not uncommon for Drops to be delivered after a day or two depending on the number of claims happening at the time.
You can post the following information if the issue persists (players who already posted here do not need to respond):
- Verify and confirm that your Twitch account is linked on your Battle.net account management page
- Verify and confirm that you have claimed the Drop on Twitch
- Confirm that you have waited 48 hours
Please use this thread as soon as possible. If the event is over, we cannot guarantee that the developers will have the ability to verify if you were eligible.
If you haven’t receive the Drop on Twitch (i.e. there’s nothing to claim in your inventory), you can also find more information:
Finally, please note that Game masters cannot grant Twitch Drops via tickets. Our developers are however investigating the issue, and should be fixing broken claims / rewards on their end.