I did this to no avail. Here’s what happened:
First of all I opened the customer service window and browsed until I discovered the “my name is taken”-issue – which simply opens an information window that states this information without allowing you to actually open a ticket:
Inactive character names are released when expansions launch for World of Warcraft. Because of this automated process, we don’t manually free up character names. Read our support article for more information.
… and if you clicked on the support article it simply took you to their website and not to any specific information regarding this automated process. So I had to open a ticket appealing for a name change and go from there. I made the following arguments:
- I am being forced off my server, i.e. leaving the server (transfering) was not my choice. I was moved from the RP-pvp server Zandalar Tribe to the RP-pve server Hydraxian Waterlords.
- The server I was on was due termination in two weeks and Wrath of the Lich King was to be released in a month meaning I could not wait for the automated process.
- I had already tried everything that was within my power to try and get the name. I visited three different server discords for Hydraxian Waterlords to try and ask if the person holding my desired name would consider releasing it (in case it belonged to some forgotten alt or such) but to no avail. I also sporadically logged in to check whether this character was ever online and sent them a mail to which they never responded, meaning they were likely not active.
In my back and forth with the GMs I was told that GMs in the past could manually free up names but they no longer did this. So I argued that due to the uniqueness of this case, could they not try to manually free up the name if it was available to which they only said “nah the automated system does that, sorry if it is not what you wanted to hear.”
So eventually I just gave up. But since we have this topic, let’s talk about this issue. In one of my messages from the GMs they said this:
In the past, Game Masters would assist with freeing up names, but as you know, we’ve since moved to an automated system. The automated system works by going through and releasing names from characters that have been inactive for a certain period of time, at the beginning of each expansion.
It seems that this character did not meet the criteria for getting the name released previously, but when the script is run again next time, it might be. This will all depend on the current user of the name’s activity at the time. It’s not something we’d bypass, since that wouldn’t be fair to the current name holder.
Their lack of effort with these “server merges” is wholly unfair. I have 60+ days of playtime on my main. I have no clue how many hours the person who holds my name on the destination server has on the character. Maybe it’s just a level 1 character that someone created at launch and who they then never touched. Maybe it’s just an alt that they just haven’t bothered to move (since Hydraxian is kind of a dead server); meaning that the account is active and playing on another server but the character in question is not played and just hogs the name. I have no clue. So is it more fair that the other person gets to keep the name on this character when I had 0 choice in moving from my server?