Hello, I created a new character on Ravenholdt called Famine. Upon logging into exiles reach tutorial the game boots me out with error WOW51900319. I cannot delete the character since I already mailed him gold and a few items.
I then purchased a name change token to free up the name, but cannot use it since I found out the hard way that you cannot use it on tutorial and lvl 1 characters.
Well, I’d prefer to have the character forcibly deleted now, ty.
Waiting for help still
Try https://eu.battle.net/support/en/article/6403 to return the mail from the character and see if allows you to delete the char.
If not, then you need to make a ticket if you haven’t done so already.
The tutorial boat disconnection bug unfortunately has been in the game for a long time. Make sure to finish the tutorial boat section before logging off next time.
We did not find any eligible mail on this character.
oh well, guess I have to wait for it to expire, but thank you very much.
stupid question, how do I make a ticket? ^^
You should try the character stuck service as well if you haven’t tried it already. It should move your character out of the tutorial area allowing you to log-in and to clear mailboxes and recreate the character:
If it doesn’t work there should also be a link to contact the support.
I tried that already, did not help 
the mail thing worked, problem is it has a 15 day cooldown, and I sent two mails
Still can’t find where to open a proper ticket, keep getting redirected to the self-service section
Uh, I admit I can’t figure out how to send ticket in correct category either, but least these seem to allow you to send a ticket:
Option A: Warcraft → In-Game Issues > Items and mail > Not listed here
Option B: Account → Not listed here.
No idea if that is the correct way but can’t find any other way. Make sure to emphasie that you already tried the self-service and it didn’t solve the issue. I’d probably use the option A as that least is under Warcraft…
Good luck, hopefully you figure out something out.
thank you kindly! 
yeah, I still cant find where to submit a ticket
Are you clicking “Contact support” top right first and then “Categorize the issue” before going through the steps? By default the support page just shows different articles.
yeah, I did the contact support top right thing, in the end I always end up in self-help section
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