No official response for major-impact issue

[Albusmors-ravencrest]

Want to shed a light to the large quantity of posts regarding freeze/stuck issues in loading screens happening after last patch (both on Wotlk and Retail).

Searching for an official answer and solution, and not some auto-generated response or first-line tech-support stating “It’s addon related problems”.

Linking several topics that seems to be the same issue:

Stuck in loading screens

Today the loading screen has started to stop loading. This happens when I try to use HS, or take a portal from Org to Valdrakken. Or other loading screens like the time rift portales. Not had this issue before today. Anyone else have this issue? I need to re-start the game and then it is fine for a little bit. Until I use a portal or HS. This has happend around 10 times today.

Wow problems last few days

ive had problems last few days on wotlk that game just stops in loading screen for eks if i try to heart to somewere or load into a dungeon and i have to shut the game down and restart it a few times for it to work again ? Can also say i just bought brand new computer and with no addons it still happening on this one ?

Game crashes almost every time I enter a loading screen

Ever since the 10.2 update I have basically been unable to teleport anywhere without having to restart my game. It hangs up while the loading bar is either completely empty, or around 60-80% progress and doesn’t move at all afterwards. This happened with addons both on and off, and both DX11 and DX12. I have tried repairing game files twice and redownloading my game once. I am honestly at my wit’s end about what to do about this. I have redownloaded my drivers, restarted my pc a multitude of tim…

Stuck on loading screen in wotlk, game stops working in retail

These past two days I have been experiencing a lot of issues in both wotlk and retail. I get stuck in loading screens on wotlk and in retail I server lag or something. I can walk but abilities dosen’t go off. Anyone else getting this?

Have to relog during all loading screens

Since the patch I’ve had to restart game on almost all loading screens. I’ll get stuck indefinitely on the vast majority of them, but when I alt+F4 and start the game again everything works fine (until next loading screen). What to do?

Random Disconnects, Terrain Fails to Load, Stuck Loading Screen

Hello, ever since the 10.2 patch, I keep encountering a few issues: Random disconnects? Either I completly disconnect from the game with the error message or I have, what seem to be a massive imput delay that doesn’t go away. The game seems like it’s in massive lag. What’s interesting is that the chat in-game works perfectly fine while I’m in this lag and also when when I press the logout button in the menu and wait 20 seconds, it actually logs me out. But other than that I can’t use any spe…

Disconnects, login issues and gamefreeze

My game downloaded the latests gameupdate files and after that I cannot log into the game on some charaters, every time when I change zones (via portals) the game loads halfway and I eventually get the WOW51900319. If I Alt-F4 and log in again the char sometimes loads and if it does its now in the location I intended to go. I have no problem accessing or using internet or any other online games. update: I have tried with another ISP now too and still the same problem.

[Gerargh-silvermoon]

Any chance you are from Norway, @Albusmors?

I found in one of the threads that people discovered they were all from Norway and have this issue. I have it and I’m from NOR as well.

I’m not 100% sure only norwegians are affected by this - but people reported that using VPN and relocating country fixed it.

[Albusmors-ravencrest]

Yeah, I’m from Norway too

I agree that it seems like Norway is highly affected. However there are some users from other countries also reporting similar issues (Sweden and also some Baltic countries I believe).

VPN has temporarily solved the issues for me too, however I have also submitted a support request and looking through the forums I decided to make a new post in this section, including linking several scattered forum threads and the forum thread.

At the moment there is only one response from Blizzard in the forums. That response indicates that the user should remove add-ons, reset interface/wtf folders etc. An OK first-response of course, but the users have replied with more information and their tests, and from that point the Blizzard replies went quiet.

As for the tech-support response (I also posted a tech-support request/bug-report), it seems impossible to actually get a response from a human, since the responses so far is obviously auto-generated due to the fact that they completely miss the facts provided in the initial request…

To summarize; I’m just trying to shed some light and hopefully someone at Blizz actually starts looking into the problem (instead of letting their chat-/supportbot generate auto-responses )

[Dottie-pyrewood-village]

Have people compared their ISP as well? Virgin Media used to cause gaming problems.

[Gerargh-silvermoon]

@Dottie

Yes, it is happening across several ISP’s. There has been some tracing done as well in the other threads.

The main issue right now is the lack of awareness from service provider (Blizz).

[Luxari-firemaw]

I got a reply from Blizzard CS Eu on Twitter stating that they were aware of the issue and investigating, but no ETA as of yet. Still strange they are completely mute about this on the forums, though.

[Elwa-doomhammer]

“Hi, we’re aware and investigating, though no specific ETA at the moment. Thanks for taking the time to let us know, and hope it can be resolved soon!” - @BlizzardCSEU_EN on Twitter, 53 minutes ago

[Gerargh-silvermoon]

Great news!

[Albusmors-ravencrest]

Official response for now, lets cross fingers:

Stuck in loading screens

Howdy! We have taken steps to help resolve this issue! Can you please retest and let us know if things have improved? Thank you!