Not enough memory message and crashing since 11.0 patch

Hello all :slight_smile:

After checking the latest reports in this thread, I’d like to quickly chip in to try and clarify a couple of points as technical issues can be quite confusing and frustratingdue to their natural complexity.

  • The root cause of the specific type of crashes originally reported by the OP in this thread has been indeed located and fixed.
  • All of the reports highlighted in this thread after the time of said fix (applied shortly before the time Yryadorne posted the last update) are due to other causes. Some may show similar error messages - which can understandably cause some confusion - but all are ultimately different in nature.
  • In most cases, it appears that the remaining crashes are falling under either software conflict (e.g. overlays, drivers, third party apps), or LUA errors (often tied to user interface issues or installation corruption), and while in some cases they may show a memory related error, they have ultimately nothing to do with what was originally reported here.

Given the above, I would like to suggest all of you that are still experiencing crashes to look at the sections “Crashing problems” and “User interface problems” of this article and try the highlighted steps.
Please also make sure to close all background applications.

I know I may be asking a ton, however since in a lot of cases the steps highlighted in the linked articles can be actually effective (:exploding_head:, I know!) I strongly encourage everyone to keep an open mind and give them a shot :slight_smile:

On a side note, I would like to also suggest everyone to make sure the checkbox “Send to Blizzard” is enabled whenever available in the crash report window that usually appears after the game crashes, and to wait a few seconds before closing said window.
This is really important to ensure reports are properly sent to our engineers and that emerging issues on our side are identified and dealt with as quickly as possible.

That said, please note that sending those reports does NOT guarantee a fix for your specific crash, as in most cases the root cause of the problem is tied to situations outside of our control (e.g. software conflict, hardware or compatibility issues, drivers, etc… etc…).

Thank you all for your patience in reading this, and for your collaboration in following the suggestions above! :blue_heart:

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