Not getting the correct ilevel items from the vault

Even worst for me this Wednesday morning reset, my character Droodix-Hyjal had only 1 choice for a 584 item in the Great Vault.

Yet, that character reached level 80 on 22 September and had completed 4 level 8 delves before reset (easy to check via character’s statistics). GM didn’t handle my in game request at all, directing me to the standard “boss loot problem”. What a waste of time and lack of consideration for customers.