Nvidia Geforce RTX 2070 graphical bug

This only seems to happen when playing WoW. I’ve not noticed it on any other game. For some reason, especially when zooming in so that I can no longer see my character, moving next to a wall or NPC causes black rectangles to appear and disappear in less than the blink of an eye and occasionally I’ll see blue rectangles going down the screen in vertical lines before disappearing. Randomly, I can get this to be worst when rapidly tapping the w and s keys (walking forwards and backwards quickly) while zoomed in and in front of a transmog vendor.

It doesn’t seem to happen often at all when zoomed out, and sometimes happens when rotating the camera.

I don’t know what’s causing this. I’ve tried rolling back my graphics card a version or two, and it hasn’t fixed. V-sync hasn’t helped. Reinstalling my graphics card hasn’t helped. My GPU doesn’t really get too overworked or anything (never gets hotter than 70 degrees celsius).

What do I do?

Can you plz upload a video or screenshots?

Super dumb question perhaps, but since you mention it happening mostly when completely zoomed in, are you sure it’s not just some effect from your gear, like a weapon enchant or something?

Black rectangles and other odd colorful things indicate a problem parsing the information to display properly. The fact its not permanent might mean there is some lag happening in trying to get it to load. Do double check your power settings to make sure your card is getting enough power. If it is, also double check you have an appropriate PSU (Power Supply Unit) installed in your PC. The RTX cards can be quite hungry with power particularly when you crank up the settings :slight_smile:

Hi, I have an ASUS Strix Scar 3 which I got a few weeks ago.

How do I check if my card is getting enough power, and how do I double check I have an appropriate PSU in my laptop? I’d presume it comes with an adequate one. I’m just using the power adapter the laptop comes with. It says it has a 230W/280W power adapter. I’ve my CPU cores undervolted – would that affect the graphics card? I can try overclocking the GPU slightly…

If this is a laptop then everything is fine and you don’t have to overclock anything. If it’s actually to little power then a downclock would actually be needed.

Why would underclocking my GPU be better? I am getting worse benchmarks that way.

Would use less power. If that removes the artifact then it would confirm power issue. If not then it would rule it out.

I’ve tried lowering my GPU clock, and the artifacts are not disappearing.

I’m still waiting for a screenshot or video btw :face_with_monocle:

https://imgur.com/a/LGzKtjb
I was unable to capture the boxes or weird effects, as they don’t come up in the screenshots. This is something I was able to capture though, which is a bit different. This sihilouette effect happens and blinks off and on.

Apologies as my link to the power management config article didnt seem to stick in my original post. If you follow this guide it should help.

The screenshot is cementing a possible power performance issue or hardware problem. With it being a laptop there’s not much more we can really do in these cases so if the power management article does not help, you’ll need to find a local PC technician to help (when circumstances allow of course).

Well, there are some option to debug it first.

  • Run userbenchmark and on the detailed results check GPU and other components percentiles ( Performing above/below expectations and alike)
  • Run WoW, make the bug appear, alt-tab and run userbenchmark again while the game is running. Check how percentiles drop - there will be some drops but if something drops nearly to zero or close it can indicate a problem with it.
  • This likely won’t show anything but could be tried: run latencymon, start WoW, make the bug appear, alt tab to latencymon and check if it’s not reporting latency problem (a.k.a. nvidia driver in conflict with something)
  • You can also launch “event viewer” in Windows, run the game and check if any scary logs show up when you get the bug in the game :slight_smile: You will likely need some expert to analyze if they mean anything.

This bug isn’t that common and doesn’t really ruin my experience at all. If I continue to play and ignore this, will it harm my graphics card in the long run?

if it’s only one game and not a common problem in any game/app then it’s likely not related to a hardware issue/failure.

I am a laptop user since years. My recent laptop was Acer Aspire V Nitro VN 17 Black Edition, with GTX 860 and HDD. Everything was runing kinda okay-ish. I’ve discovered these black rectangles or w/e you wanna call it, appears when the HDD cannot load graphics so fast. Even while runing thru zones and stuff.

Sadly that laptop died few days ago. I had to buy new one and I choose that to be Acer Predator Helios 717-71 with 2070 RTX and SSD. The differense is huge between SSD & HDD from what I can tell so far. The most important part I notice when I launched WoW and few other games, it appears the only GPU the system detects is the Nvidia one. The Intel one is disabled in the bios probably. Because on laptops you can actually play on the integrated graphic cards (proccessor ones) as long as they can handle. I really didnt expect that because on most laptops its not possible at all to turn the integrated GPU as its done on the Predator…

So to finish that long and non-sense story of mine…Check what GPU are you runing or like others suggested already with the power. Turn on some boost/gaming mode. Im 100 % sure your Asus have some software with modes

So I shouldn’t worry about it destroying my GPU in the long run if I continue playing and just ignoring it?

That sounds more like a problem with the connection between the GPU and the display or else you would be able to capture it.

If your hardware is faulty than it will fail sooner or later anyways.

Do you know anything I could do? If it’s faulty why would it only be having issue with just 1 game?

Are you saying I literally bought a faulty laptop? And it’s only a matter of time before this thing bricks?

Since i can’t see the glitches myself it is hard to tell what’s really going on.
You tried the latest Nvidia driver yeah?
Have you tried a GPU Benchmark to see if there are any artifacts? Like Furmark.