She’s at lvl 24, so no guest account. The account is on a 6-month subscription with next billing in february, so there’s no failed payment of the account.
I added the “show experience” in the chat window. to double check the mouse hover over the xp bar. The character is stuck at 23463 xp and neither killing mobs, nor turning in quests adds any xp. She still gains reputation though.
That addons could somehow stop xp was unlikely, but I tried disabling all of them anyway. No change ofc.
It seems unlikely that I could have stopped xp gain on my end, but I’d really like some help with this. Why would I keep playing when permanently stuck at lvl 24.75?