When I start playing Wow back in 2005 I could click on two buttons and have a ticket open. I would reguatily receive a reponse within an hour of opening said ticket. Today it takes over a dozen clicks, many of which are retreading previously visited pages in a vain effort to fing a logical and helpful solution, where none exists.
When I finally do succeed the response is always a premade text, undoutedly a macro, some underpaid over worked support technician uses in the 20 plus tickets he or she has open at any given time. My ticket is then closed and I am invited to “reopen it” if this macro wasn’t helpful.
I have one question, instead of pandering to the tiny minority of loud mouth online activists how about pandering to the vast majority of your paying customers and fix the broken support system? You know, the one you intentionally made convoluted and irritating to use.
Yea in the past it was easier to open tickets, what also happened was weeklong waiting times around patches coming up to near 4 weeks which is really unacceptable.
They then started the support article linking and creating more self help solutions (self refund/item restoration/unstucking characters etc) which solves the majority of issues.
It doesn’t help that players still continue to attempt and create tickets for suggestions/bugs that Support doesn’t handle and clog up the ticket queue when they could use that time to help players with issues they can actually help with.
If you have an issue and need help state your general subject and we’ll see if it’s something that Support can help with. But otherwise its deliberate how it’s currently structured.