I partner is having major issues with Customer Support and we need some help. We both recently decided return to the game I had no issues but she no longer has the phone with the assigned Authenticator.
She contacted CS to get it removed, sending through photo ID and was told her name is different on the account and to send any forms proving she has changed her name
Well she hasnt changed her name and CS dont seem to want to listen and just keep replying saying send forms through proving she has changed her name
What can we do, We have sent ID, details about her, her account, DoB everything we can think of and we arent getting any help. Its been 3 days now