So I had this physical authenticator ever since original MoP but now its time has come to an end, it run out of battery and won’t generate codes, but I cannot log into the game.
“Luckily” I was still online when I noticed it died out and made a ticket for it to get removed by Blizzard since I cannot remove it myself, because you need to log into your account and generate a code from it.
And of course I got an automated response which is the following
Greetings
We understand how disruptive connection issues can be when trying to enjoy your Battle.net games, and we are here to assist you in resolving these problems as efficiently as possible. Please follow the troubleshooting steps outlined below. If the issue persists, feel free to consult the Battle.net Game Forums or seek advice from a local technical expert for further assistance.
Troubleshooting Steps:
- Check Firewall/Antivirus Settings:
Ensure that your firewall or antivirus software is not blocking Blizzard’s games or services. You may need to add exceptions for Blizzard’s executables or specific ports. For detailed instructions, visit our Firewall and Antivirus Configuration guide. https://battle.net/support/en/article/000023672<> /> - Restart Your Computer and Router/Modem:
A simple restart of your networking equipment can often resolve connection issues. Please refer to this article for guidance: Restart Network Devices. https://battle.net/support/en/article/31851<> /> - Disable Background Applications:
Close any unnecessary background applications that may be interfering with Blizzard programs. Resource-intensive programs running in the background can cause performance issues. Learn more about managing background applications here: Managing Background Applications. https://battle.net/support/en/article/000023848<> /> - Flush DNS Cache and Reset Network Configuration:
Flushing your DNS cache and resetting your network configuration can help resolve potential conflicts. Instructions for this process can be found here: Network Configuration and DNS Cache. https://battle.net/support/en/article/82450<> />
Console Users: For troubleshooting related to console games, please visit Console Support. https://battle.net/support/en/article/000035299<> />
Call of Duty Games: For issues specifically with Modern Warfare or other Activision titles, please contact Activision Support. https://support.activision.com/<> />
If you continue to experience issues after following these steps, we recommend visiting the Battle.net Forums, where our community and developers can provide additional insights or solutions.
Lastly, if none of the above steps resolve the issue, please contact your internet service provider to ensure there are no problems at their end affecting your connection.
Like, are you guys even serious right there? Not reading our tickets and sending automating responses to a matter that DOES need your intervention? Otherwise this is it for me I can no longer log into WoW and obviously I’d never make a new account when I have so many collectables and unobtainable items on an account from 2009.