I just acquired this item, the Pillar of the Dreamgrove, equipped it even, but I didn’t get the message that the appearance had been added to my collection, nor is it in my collection. Thoughts or advice ?
It may still refundable. Wait for it to expire. Or transmog it into something else.
I don’t want the refund, i want the appearance, and I’m wondering why i didn’t get it.
Yeah, but it doesn’t fully go to your collection if it still can be refunded.
Oh … I see. well, that seems needlessly silly and complicated. Thank you. Any idea how long this takes ?
Try asking in the customer support section for an official response if it’s still an issue.
I’m pretty sure it’s 2 hours while log on with the timer stopping while not on the character. It should say it somewhere in the tooltip (or maybe one of my addons do this).
You can also transmog this item into something else and it’ll add it to your collection.
It may be complicated but it’s a safe check, so that whether you buy something by a mistake you can sell it back for the full price. And that you can’t add it by buying it, then selling and getting a free transmog item.
That’s part of the game no addon needed. Also I believe not getting the transmog is a bug, as you should get the transmog but lose it if you refund it. Same if you trade an item you get from a boss with a party member.
Deleting the item also works, as it cancels the 2 hour re-sell period instantly, unless you want to wait the two hours for the minor amount of gold the item sells for (25g).
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