Please help game keeps crashing

Support Technical Support
1

I am playing WoW Classic andfor the past few months I have have my game crash randomly and not sure why. Here is my latest error log. If anyone can help that would be so helpful.

================================================================================
World of Warcraft: Retail Build (build 63696)

Exe: C:\Program Files (x86)\World of Warcraft_classic_era_\WowClassic.exe
Command: “C:\Program Files (x86)\World of Warcraft_classic_era_\WowClassic.exe” -launcherlogin -uid wow_classic_era
Time: Oct 15, 2025 5:52:42.126 PM

==============================================================================
Exception: ACCESS_VIOLATION - The instruction at “0x00007ff7cd506ede” referenced memory at “0xffffffffffffffff”.
The memory could not be “read”.
ProcessID: 8220
ThreadID: 7212

<Exception.IssueType> Exception
Crash

ACCESS_VIOLATION - The instruction at “0x00007ff7cd506ede” referenced memory at “0xffffffffffffffff”.
The memory could not be “read”.
(DBG-OPTIONS DBG-ADDR<00007ff7cd506ede>(“WowClassic.exe”) ← DBG-ADDR<00007ff7cd506b75>(“WowClassic.exe”) ← DBG-ADDR<00007ff7cd524f4e>(“WowClassic.exe”) DBG-OPTIONS<>)
<:Exception.Summary>
Exception.Assertion:
DBG-ADDR<00007ff7cd506ede>(“WowClassic.exe”)
DBG-ADDR<00007ff7cd506b75>(“WowClassic.exe”)
DBG-ADDR<00007ff7cd524f4e>(“WowClassic.exe”)
DBG-ADDR<00007ff7cd52c529>(“WowClassic.exe”)
DBG-ADDR<00007ff7ce6bdcdb>(“WowClassic.exe”)
DBG-ADDR<00007ff7ce6be180>(“WowClassic.exe”)
DBG-ADDR<00007ff7cc0c1dcb>(“WowClassic.exe”)
DBG-ADDR<00007ff7cc12753e>(“WowClassic.exe”)
<:Exception.Assertion>
Exception.HashBlock:
DBG-OPTIONS
ERROR #132
DBG-ADDR<00007ff7cd506ede>(“WowClassic.exe”)
DBG-ADDR<00007ff7cd506b75>(“WowClassic.exe”)
DBG-ADDR<00007ff7cd524f4e>(“WowClassic.exe”)
DBG-ADDR<00007ff7cd52c529>(“WowClassic.exe”)
DBG-ADDR<00007ff7ce6bdcdb>(“WowClassic.exe”)
DBG-ADDR<00007ff7ce6be180>(“WowClassic.exe”)
DBG-OPTIONS<>
<:Exception.HashBlock>
No
<Jira.JiraProjectId> 11103
<Jira.JiraProjectKey> CLASS
<Exception.ProjectId> 10

1.15.7.63696
<Exception.BuildNumber> 63696
<Exception.Branch> 1.15.7
<Exception.WowProject> VanillaClassic
World of Warcraft
Client

1.15.7.63696
Retail
Type: WoW
WowClassic.exe
<Wow.Platform> X64
<Exception.Platform> Win 11 (x86 64-bit)
Free Disk Space: 3297.08 GB
Exe Built: Oct 7 2025 15:20:11
0000003F 00001FFF 00000400
App Up Time: 0 days, 2 hours, 9 minutes, 16 seconds
System Up Time: 0 days, 2 hours, 13 minutes, 39 seconds
Current Frame: 1749702
Current Time: 8018902
Current Tick: 8
0
5
Number of thread pool threads: 6/6/6 (High/Mid/Low)
Battle.net.exe
<Locale.Text> enUS
<Locale.Audio> enUS
Session Time(hh:mm:ss): 02:09:07
<SessionTime.Grouping> 02:00:00 - 03:59:59
Time in World(hh:mm:ss): 00:05:01
<TimeInWorld.Grouping> 00:00:00 - 00:14:59
Total Time in World(hh:mm:ss): 02:07:34
<TotalTimeInWorld.Grouping> 02:00:00 - 03:59:59
No
No

2

write : CPU, GPU, RAM, SSD, motherboard/notebook model, BIOS/UEFI version

this catch my eye “Free Disk Space: 3297.08 GB”
what SSD do you have ? how full it is ? You need to have 10-20% free space on every end-user SSD to work properly

3

Sorry should have said.
CPU - Intel® CoreTM i9 24-Core Processor i9-14900KF (Up to 6.0GHz) 36MB
Cache
GPU - 24GB ASUS TUF GEFORCE RTX 4090
RAM - 64GB Corsair VENGEANCE RGB DDR5 6000MHz (2 x 32GB)
SSD - 4TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (up to 7450MB/R,
6900MB/W)

The SSD is not even half full at the moment

4

you didn’t write motherboard or BIOS/UEFI version
did you update your UEFI ?
for how many months did you not have updated UEFI ?

5

My motherboard is GIGABYTE Z790 AORUS MASTER (LGA1700, DDR5, PCIe 5.0, Wi-Fi 6E)
BIOS Version is f16b and i updated it on the 12th of april 2024. Thats what it says in the BBIOS when i just looked

6

try to update to F17, in changelog it writes about more stability
https://www.gigabyte.com/Motherboard/Z790-AORUS-MASTER-rev-10/support#dl

7

Thanks I have updated the BIOS I will let you know if it crashes again