PLEASE HELP ''This character is locked out due to billing issue.'' ERROR

I got disconnected, and when I tried to log back in it, it gave me this character is locked out to billing issue eror. I can access my other characters, but not my main on. I submitted a ticket, but no one has responded in 5 hours. Can any GAME MASTER help me with this ?

A game master can help you with this as soon as your ticket reaches the front of the queue. This may take several days.

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