I agree that the customer service wasn’t bad but I don’t understand why the time difference between purchasing and realising the mistake is such a big deal. If you can see the character hasn’t used the item or been that active since then surely it’s not trying to have your cake and eat it. Obviously its a large amount of gold for most people so I don’t see why they wouldn’t refund the money and remove the mount. No harm, no foul.
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Thank you for your comment Rawlings,
I refer to the bad customer service as leaving a customer unsatisfied, even with the self-proclaimed mistake.
When I refer to a bad quality of the game, I refering to the numerous amounts of bugs in the game, that prevents progression in example mythic keystones. And also the way the class balances are so imbalanced, that you see only resto druids in the top tier of keystones, with only rogue dps and demon hunter dps as melees.
Tank specs are really not competing with eachother, since there is only brewmasters and protection warriors, followed up by protection paladins.
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I’d totally agree with this, I think the 2 hour rule could’ve been waived. It’s a bit harsh.
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The system in game allows you to return many items to vendors for a full refund if you do it within the time limit. If you allow people to ticket to circumvent this system they will end with the support system flooded with tickets for a player error that is easily avoided. There has to be a line somewhere.
People should take care with what they are buying.
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To be fair, I think you should’ve been refunded. As someone else said, it’s not like you were using it, and trying to take the mickey out of the system 
With the other issues, again fair enough, I can also see why this is annoying to other players. Not sure if we will ever see balance though, it’s like the holy grail 
I’m aware of the system and I disagree that it will flood with tickets as evidenced at the difficulty of just getting this one problem solved.
People should take care with what they’re buying but we’re only human and mistakes happen.
The reason it wont flood the system is because they DON’T refund as evidenced by this by this thread.
In the final GM reply he said to post to forum to see if others share your opinion. You obviously don’t but I do think there could be some alterations to the system to allow for mistakes like this were no one benefits. After all blizz wouldn’t benefit from unhappy users especially in BFA with lowest sub count ever. I understand that they shouldn’t pander to the people, but on this topic I agree with OP.
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Yes GMs will send people to the forums if they disagree with the rules/outcome because there is nothing they can do about it.
I don’t personally agree giving in to every demand because someone is a customer is good for a game or for any walk of life.
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Honestly OP you are just badmouthing a whole service and folks because things didn’t go your way.
I’ve been playing this game for years and each time I needed assistance they were very quick to help.
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So, basically OP did not get things going his way and came to the forums to make himself a back-pat box…
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If enough people voice concerns then obviously they’ll take action, it’s not like they have 0 control over the game.
I didn’t say give in to every demand and I agree that they shouldn’t give in just because they’re a customer. I meant on this topic if others have the same issue and blizz does nothing then player satisfaction would be even lower.
One player. Most don’t agree with.
Mhm.
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You don’t commit a mistake and then blame it on the customer service.
The customer is NOT always right, especially when at a fault himself.
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When did I blame the mistake on the customer service?
I say its poor customer service to have the power to correct a persons mistake, but not doing so. Particularely when it leaves the customer dissatisfied. As Shami said earlyer, what prevents me from taking my money and spend it elsewhere then?
I believe that this should of been refunded despite the time it took for Wartaric to realise the mistake he had made. Blizzard has nothing to lose by refunding. And by not doing so they are leaving a customer unsatisfied. If it was for a smaller amount of gold it wouldn’t of mattered. But 400k+ is a lot of gold. It could aswell be something that could lighten the negative feel you get from playing this broken game. Last boss in freehold has been bugged for so long and nothing has been done about it. Same with the sharks on the shark boss. That is only 2 examples of so many bugs in this game. It seems weird to me that the gms didn’t want to make this customer happy. Also, maybe this system should be changed to how the gear system is. Then the gms won’t get “bothered” by people trying to get a refund after the 2h have expired.
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Pretty sure most disagree with his assessment of customer service and not his actual issue which more than most have agreed with, this has also been a frequent issue in the past.
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Nah, sorry. If they opted to have it as a ticket operated system and not the 2 hour window we have, the wait time for tickets would probably go up to 30 days as people flood it with requests to restore items / gold.
He made a mistake, customer service has their hands tied. These forums are rarely ever acknowledged. You must be new to the EU forums.
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Nah the GMs hands are tied by what they are allowed to do which is why they advised him to come here and get support for change after telling him multiple times that they couldn’t refund his gold.
It really bugs me that people give customer service staff the grief for corporate decision!!!
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We already saw the ticket time go up to around 8 days with this anniversary.