Problem with my PC

Hi all!

Idk who i can ask in rl, so i’ll try to search for help here
i had bought an Acer Predator Helios 300/ laptop around 2 years ago and i mainly bought it for gaming purposes.
this Pc has always worked more than fine and i managed to play Warcraft and other games with an high graphic.
However on a random day (one week ago) it started to lag massively not just on Wow but even with other games.
I’ve tried to format/reset the PC completely thinking it might solve the issue, however it didn’t work at all, infact the game was freezing badly, and it was basically the same as before i reset everything.
I also checked the drivers and they are all upgraded.

Before this issue, i could play the game with graphic set on 6, now i struggle with the bare minimum of the graphic 1 and im forced to lower the resolution massively, and honestly it feels pretty bad playing like this.

Before i spend hundred of money to check what the problem might be, i ask here what you think about this, in case someone here dealt with a similar problem in the past.

Could it be “Computer Fans”? could it be that my PC is to old (this seems kinda unlikely)? maybe something else? of course nobody can personally check my PC here, but i repeat: im just trying to gather informations from people who might have experienced these kind of problem!
i also find it very strange how this happened from one day to another completely randomly.

Ty in advance!

As a first thing to try, I’d check to make sure WOW isn’t defaulting to any integrated graphics, rather than the discrete graphics card.

You can do this in-game by doing the following:

Push ESC then Options.

Under System, select Graphics.

Scroll down to the Advanced section.

Where you can choose ‘Graphics Card’ make sure the graphics card (either nVidia or AMD) is selected. Don’t choose Auto-Detect.

If that doesn’t help, post back but it would help to give the basic specs of your laptop (ie processor, graphics card, RAM, type of storage and size and so on).

2 Likes

Hi, ty for the fast answer.

good idea, however it didn’t work… its the same thing, i forgot to put some laptop information so i’ll try to give some:

Brand ‎Acer
Producer ‎Acer
series ‎Predator Helios 300
color ‎black
Product dimensions ‎36,35 x 25,5 x 2,29 cm; 2,5 Kg
Pile ‎1 Lithium Ion batteries required. (included)
Item model number PH315-53-72XD
Form factor ‎Laptop
Screen size ‎15.6 Inches
Screen resolution ‎1920 x 1080 pixel
Resolution ‎1080p Full HD Pixel
Processor brand ‎Intel
Processor type ‎Core i7
Processor speed ‎2,6 GHz
Number of processors ‎6
RAM size ‎16 GB
Memory technology ‎DDR4
Type of computer memory ‎DDR4 SDRAM
Memory Clock ‎2933 MHz
Hard disk dimensions ‎512 GB
Hard Disk Description ‎SSD
Hard disk interface ‎PCIE x 4
Audio details ‎Speakers
Graphics coprocessor ‎NVIDIA GeForce RTX 2060
Chipset Brand graphics ‎NVIDIA
Graphics card description ‎Dedicated
Graphics card interface ‎Integrated
Connectivity type ‎Bluetooth, Wi-Fi
Wireless type ‎802.11ax
Voltage 220 volts
Wattage ‎230 watt
Hardware Platform ‎PC
Operating system ‎Windows 10 Home
Batteries are included ‎Yes
Lithium battery capacity ‎59 Wattora
Lithium battery pack ‎Batteries contained in the equipment
Lithium battery weight ‎100 Grams
Number of lithium ion cells ‎4
Item weight ‎2,5 Kilograms
Guaranteed software updates up to ‎unknown

The specs of the machine are fine, you shouldn’t have any real issues running WOW with that device.

I’d try for an interface reset and disable all addons as a next step. You can see how to do that here:

1 Like

Could be overheating if the computer has collected enough dust inside to block the air vents. Check temperatures and clean if needed.

1 Like

Hello everyone,

@Issolie As you’re having problems also on others games, it could be caused by another program, this article might be enough to solve your problem. Else, as you’re on a laptop, make sure not to be in a power saving mode.

In case of a battery issue, remove it to see if it makes any difference.

If you don’t see any improvement, please submit a ticket with your diagnostic files, our teams will be able to do some checks.

1 Like

any Update Issolie ?

1 Like

Hi,

Unfortunately, while the PC is fine i found out the problem might be the graphic card, because i noticed im getting “error 43” when i looked in device manager.

Ive tried multiple methods to fix It by myself, however, nothing worked.

Perhaps its better to just spend Money and bring It to someone Who knows better than me (so basically anyone lol)

Thanks everyone for the help guys and gals!

add Ishy#2595, im a PC tech and if you want i can track it down better with your help ?

1 Like

Hi, sry if i answer you now, My subscription had expired and i didn’t know that i could respond without sub in this section, found out from a friend only today.

Ty anyway for the help, but my PC is in Italian languages and i don’t speak english very well, i used Google translate for some part of this post.

I took it somewhere else and they’ll tell me what the problem is, if it’s serious, I’ll wait to get it fixed.

Have a good day!

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.