Problem with selecting a character from another realm

Hello.
Dear Support team Blizzard.

I have repeatedly written that the essence of the problem is not in the connection to the Internet, but in the disconnection of characters from another realm, namely I am now talking about Russian realms! I play, on English-speaking realms, and I can not normally, choose characters from Russian realms, because when you choose me throws out. And it happens in the opposite direction. But when the language of the desired realm is standing, then everything is fine. But I am frustrated that the “Warband” system does not work perfectly. And I am very uncomfortable to switch between the languages of the client. This can be fixed somehow ? (I have attached a video of the problem itself below).

Video problem

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