So I purchased the Murloc bag for my Fiancé who has had a battle.net account for years aswell as a wow one but never really played.
She redeemed the gift and yet it’s not appearing…
£13.50 for an item that isn’t showing up is making me pissed to say the least.
Ticket responses are over a week for billing issues?
I’m therefore hoping the community has some insight that Blizzard hasn’t shared as I would like to actually let her use the transmog I paid my money for.
This one?
Payments can take up to 24h to be processed. Usually as soon as its “completed” in the order history your giftee must claim it in their gifts tab.
Appreciate it however the payment and order is complete and my fiance did claim it.
So it’s not appearing at any transmogrifier ingame? 
It’s not appearing on the cloak section and she has a cloak that’s transmoggable
It seems there’s a footnote here that it can take a few minutes or hours to be delivered after purchase even after it’s completed.
They could try a password reset to refresh the account status, but I have to add from experience that certain transmogs seems to disappear and re-appear at will and is a known hard to replicate bug.
This is only after you’ve succesfully managed to get it though 
Okay so potentially it can take a few hours to actually kick onto the account even after she has redeemed the gift.
Interesting to know that there are clear issues with shop transmogs…
Wish I knew this as I will not be buying those again knowing this so I appreciate the info.
Thank you.
Just to tag the US side’s confirmation as well:
This is for store and promotional transmogs, they’re on the case but are unable to replicate the hard issue.
It also used to work fine until it broke down then, the good news is it will re-appear but you have to re-apply the transmogs again which costs gold so… Annoying.