Hi everyone!
TLDR:
I decided to pay all the months it costs to get the RAF Explorer’s Jungle Hopper mount (2-seater airplane) and the transmog and backpack etc, after noticing I still had it available in an old RAF link.
After paying an extra subscription for 8 months all the way to the month before the airplane mount, right when I’m about to receive it, my credit card has its expiration date that very month so that the cash is never drawn.
As I resumed it on the new card I was awarded an RAF award, but from the wrong tree. It was now giving me rewards from the goblin stuff as opposed to the explorer’s stuff.
So me not knowing the fine print rules about 3 days passing, it seems that link to that RAF is now lost and can NEVER be retrieved or continued, or in other words, all the best final rewards are forever lost to me, AND I have wasted 8+1 months of extra subscription for nothing (wrote +1 month because I wasted 1 on finding out I’m now getting the goblin rewards from the latest RAF goblin stuff instead of what I had anticipated for so long and the whole reason why I began this subscription).
So I just wanted to hear your opinion, because this is one of those moments that after reaching out to Blizzard two times, I (as per usual) got shut down both times and declined any help, I just feel so disappointed. I feel like such an imp paying all this to a company that slams the door in my face after I have practically now wasted over 70€ (11,99€ times 9 minus the 3 free months awarded through the RAF) and trying to throw more money at them just to finish my dang RAF reward tree, only to repeatedly get declined.
A Game Master during a previous issue addressed me as a “pillar of the community” for being a player since release etc, and it makes me wonder if this is how a valued “pillar of the community” is treated, how then do they treat someone who is not as exalted? /sarcasm
So what do you guys think about this situation? To make it clear I am not complaining about the GMs themselves, rather at how it seems that they are purposefully made impotent so that they won’t be able to help us even if they’d like to. Instead they have to overcompensate for their stripped powers with flattery and word-jugglery.
Like how they are addressing me as a veteran and valued hero in this correspondence and even literally saying “I’ll be the one helping you with whatever you need” after which he proceeds to give me the good ol’ GM classic “Sorry, there is nothing I can do”.
To me it sounds as if the company are purposefully stripping their Game Masters with any ability to actually be able to help us, and then just tell them to flatter us and make it sound good even though they’re not going to be able to help.
I just feel utterly despondent and drained of energy from this entire endeavor. Took me over a week to muster the energy to finally write this entire post as it so disappointing to be treated like this and I find it terribly unfair and illogical. How am I supposed to get what I’ve started to pay for? What is this bogus system that this could even happen in the first place, and now to be stuck like this with all help declined from the support?
To me at first I thought it was obvious that they would just be able to re-align my RAF and let me finish the 4 remaining months (there are 3 rewards left but with a free month in between), or in any other way possible make me able to finish up after spending so much money.
I would’ve been open to for instance purchasing all 4 months at once or something, and they could just manually add the rewards or whatever. I’d be flexible to some idea how to solve it, but they are just instantly saying no with no options, everything you’ve waited for into the trashcan, but thanks for the cash though.
I still can’t believe that they would leave it at this? Let the customer throw 70€+ at them and then decline him because he will keep paying anyway. I feel embarrassed to be in my situation that I keep giving them money like an absolute fool while they are laughing at me on the way to the bank.
What do you all think?
For reference I am pasting my correspondence with the Game Masters’ responses below:
Me:
Hello,
I seem to have received the wrong RaF reward this month. I was expecting to get one from the RaF that I’ve been getting for the past months.
Could you kindly help me correct the mistake? I have not opened the reward received in-game. Could you simply exchange it for the Jungle-Hopper and re-align the subscription to match that RaF?
It says on the page under the info-icon “Current Active Legacy Recruits: 0”. Why?Y.S.
[my IRL name]
GM Benoekaata
Hello [my IRL name],
Thank you for taking the time to reach out to Blizzard Entertainment. Game Master Benoekaata is here. We sincerely apologize for taking a long time to respond. Things have been a little bit hectic here as we are all working very hard to respond to tons of tickets quickly to get the wait times down as fast as possible.You can find the list of current Recruit A Friend rewards on our official website https://worldofwarcraft.com/game/recruit-a-friend. If you have active recruits, you can view which rewards you are eligible for with each recruit from the social interface in-game (default short-cut key “O”).
It is not possible to start earning towards old rewards with new recruits. You can only continue earning towards old rewards if you have active recruits that accepted your recruitment link before the current rewards track was introduced. If for any reason, the recruit’s game time lapses for three or more days, then the recruit will no longer provide old rewards if they decide to re-activate game time on their account.
If you are earning towards a previous season of rewards, the initial Recruit A Friend interface in the game may show the wrong First Reward. Previous season rewards can be viewed in full by clicking the View All Rewards button, and then selecting the correct season by clicking the tabs on the right hand side.
Best regards,
GM Benoekaata
Me:
This whole matter is utterly confusing and it is frustrating that I somehow got such a lengthy reply yet at the same time no help at all. I have been paying for over 8 months and right when it gets to the rewards I’ve been waiting for (8x13 Euros) it is somehow derailed. I thought you would help me solve the issue.Could you tell me which account exactly is linked to that season or what you called it? Why can’t I resume it again? Why can’t you just help me get it realigned and resumed so that I can finish the last few months? It is quite frustrating that as a customer of so many years and here at that trying to throw even more money (literally paying a year’s sub to get a couple of in-game items) and yet I can’t even receive proper help from a representative. That I should have to write this lengthy reply and feel as if I have to fight with you to be able to get something that I am paying for yet which is so unclear as when it comes to which account to select and subscribe etc.
I tried to resubscribe as you can see and it started adding rewards from tree that I was uninterested in. I don’t know why it went to this one from the other one. It is not at all clear when subscribing which account is which, and that’s why I’m trying to get help here and yet I feel even more frustrated as it feels as if you’re simply trying to do everything in your power to decline helping me.You also mentioned something about if three or more days lapse on the recruit’s game time. So you mean because the sub was interrupted for some days you mean these rewards and this tree are lost forever and I can never get them again? And in that case would you refuse to help me get it realigned so that I can just finish that tree for the rewards? So that all that money I put into it isn’t just wasted right before the rewards that I subscribed for. Will you actually help me please?
Y.S.
[my IRL name]
GM Ienoighta
Greetings, veteran [my IRL name],Thank you for taking the time to reach out to Blizzard Entertainment.
Game Master Ienoighta here. I’ll be the one helping you with whatever you need.I understand valued hero that you are not getting the old recruit a friend rewards that you were expecting. I will gladly explain what happened for you!
Upon checking you account, I would like to clarify that if the recruit’s game time was indeed interrupted for three or more days and they re-activate the game time, the rewards will be set to the current rewards which are the new once, and as much as I would love to help you get back your old rewards knowing that you have waited months to get them, and while I have tried myself to find a different workaround for you here, I’m sorry to tell you that there was no room or option for recovering old rewards. I wish I had the resources to help you with this issue.
If you still have any concerns or questions, we’re always ready to help! Don’t hesitate to let us know what you need.
Your Friendly Game Master,
Ienoighta