I’m pretty sure the client facing members cared. In big corporations however, the hierarchies allow for very little flexibility and decision making outside of your very narrow area of responsibility.
The main issue usually surfaces from the middle management, where certain bad tactical decisions are made.
Example: Deleting Youtube comments as damage control on the entire Diablo debacle. The obvious thing any marketer and PR manager worth their salt would do is to change the conversation. However Blizzards community facing teams have demonstrated absolute incompetence in making these decisions or any decisions at all as of recently.
These are not the decisions that client facing employees get to make, but these are the people who will get laid off as collateral in these situations.
In this case we at least have the reassurance that the decision makers also got laid off.