I got an authenticator a hundred years ago, and the battery has died now. I’ve tried to remove the authenticator from my account, but to do that, I need to recieve an sms with a code. An sms I never recieve. I’ve updated my phone, cleared cache, made sure I actually can recieve sms, swapped my sim to another phone and so on, but nothing works. When it comes to support, the website is a mess. When I want to create a ticket regarding account issues, I don’t get an option to do that, no matter how I navigate around. Can anyone help with this issue? A link to creating a ticket?
I never had any problems finding support:
That’s not what I asked for, but thanks anyways 
Well, er, thats pretty much exactly what you asked for, and got.
Are you sure your account has the right phone number?
Have you tried this?
You can remove your Authenticator temporarily if it’s preventing you from logging in to your account.
https://eu.battle.net/support/en/help/product/services/316/977/solution
As for not getting the SMS messages that could be down to your mobile network operator. I ran into that a few times in the past with Three (UK) where sometimes i was not getting the two factor messages from Blizzard and Amazon. Turned out they were basically blocking them. I ended up switching to a new network (keeping my number), never had the problem after that.
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You forgot that part, so yeah, the link is useless, and not what I asked for.
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Hi you! Thank you for your idea! I’m not sure why it was labled as the solution though, since it wasn’t. I called my network provider, and they don’t block any numbers automatically. They even did a reset removing all blocks “Just in case”, but I still don’t recieve any sms.
I created a ticket under a completely different topic, since you don’t get the chance of creating a ticket, when it’s account related, strangely, so I guess I found my own solution in the end xD
Have good day! <3
I hope you have added some form of ID to the ticket as they will ask for it before they can remove your Authenticator.
The blocks i was refering to are not personal, they are network wide so effect every customer on that network. Those can’t be reset by customer service. That’s why i moved to a new network as there was no way round it. I didn’t even know they did personal blocks to be honest 
Hope you get it sorted out anyway but Dottie’s correct, if you go through the ticket system you’ll need to provide ID to prove ownership of the account.