Playing on WoW Forever I made rare chest, legs and feet gear for my friend with my leatherworking profession. Then I added Medium Armor Kit on all 3 items. When I tried to send them to him I was unable becouse it was soulbounded to me. That was not in the description of Medium Armor Kit and I was not notified about it while I was using it on the items. I returned to wow after 15 years and I did not know that. We as players should be informed of consequences of our action we are making so we could make well informed decisions ingame. I wanted to make ticket about this to get back my items without soulbound since I find this as their mistake and to ask them to make this consequence more transparent but wasn’t able becouse customer support chat is offline and bot is circling me around. I did notice on official item restoration page that I have only 24 hours to adress this issue. Can someone here explain me how should I do that?