I would like to request a refund on the most recent subscription payment as I have issues with laptop and haven’t been able to play for ages, forgot to cancel the subscription and got charged for another month. I tried using all of the the “help with services->refunds” options but I get an “error on our side” message or infinite loading screens, unable to finish submitting a ticket.
Thanks for the help!
They won’t help with refunds over the forums, because they have no way to walk you through account security via the forums.
The only way I’ve found to open a ticket is to go through the help route and picking “other”. It does look like the refund route seems to be having some issues (I believe I came across the same error with another customer service help section recently, so I’m guessing it’s either my browser or their systems).
Try a different browser, or try opening a ticket regarding “other”.