My 2 friends and me all have this bug - we cannot queue for either specific normal or heroic Shadowlands dungeons (Our ilvl is sufficient for all). The message given when we select one or more from the list is the one in the title: Role unavailable for some dungeons
I have another friend who does not seem to have this issue, but I don’t know what it is that causes them to be able to queue while the rest of us can’t.
Update: Hadn’t done Exile’s Reach, so we tried that. We still cannot queue for specific dungeons on our mains when grouped, but I can queue for them when I’m not in a party with my friends.
same issue here…
Me and my husband have the same issue, we have to get a 3rd person to sign us up to the dungeons we want
Any fix? Me and my boyfriend have this problem few days, we cant join specific dungeons. But only on one characters, others are alright. I wrote ticket, bug report… nobody communicate.
This is a known issue currently, still being worked on unfortunately.
So far the only thing we’ve heard work for some characters is to promote another member of the group to leader and try have them queue up.
Hopefully a proper fix for this will be made soon, sorry for any hassle this might have caused in the meantime.
Deleting the WTF folder has cleared the issue up for me.
I had the bug solo this morning. I queued for a specific dungeon, had to go AFK, and came back to a failed queue. I then tried to re-queue, and got the bug. Relogged, and it was gone.
Relogging fixed the issue for me.
I have two bugged characters with this bug. I have this problem from beggining of this datadisc. I wrote tickets, bug reports, nobody helped. I am starting to be very angry… I cant join specific dungeons, cant make quests in concrete dungeons, cant famr legendary items… I am waiting really long time. It bothers me. It limits me. How long do players have to wait for repairs? the next few weeks? months? Years? This problem has existed since Mists from Pandaria… So the mistake has worsened NOW. You just lie how you fix it, but you cough at the players. Other problems that people bug you can fix right away. But no one cares that players have limited play due to such a bug. The support system is lax. How long we have to wait??? Players need make quests, farm legendary items, or make concrete dungeons for campaign… we cant! In the ticket, they sent me politely into the hell and their answers didn’t even make sense … nobody reads it, just send a stupid automatic that doesn’t answer the topic. You want players to report bugs to bug report, but for what? Whar what when we report same bug many times and nobody cares? And yeah, of course I deleted cache folder, etc. Of course I turned off addons, UI, atd. Of course I change party leader… but if, for example, my boyfriend also has a bugged character like me, it’s unfortunate. So we need to look for a volunteer to join it for us… Anything can happen, but it’s a matter of principle. You treat the players rudely and people don’t really enjoy it anymore. A person just cant call for help … mainly because we pay for the game.