Greetings,
After latest patch I started to experience a screen glitch while I transmog. It also happens when I try to take a look to my appearances. I sent a lot of customer support messages but it didn’t get solved. I tried to delete all addons and try again and the result was same, so it is not about addons. Anyone know why? Video is below.
Thanks.
First of all, i would do a “scan and repair”, then i would do a hard drive/ssd diagnostic (firmware update if necessary), checkdisk also. If necessary reinstall the full game client.
If this only happens when u try to transmog, i think its some file corruption, else it could happen anywhere else too.
EDIT: Well I changed Directx12 to Directx11 from in-game settings and it’s solved. I hope it helps other people. Thanks.
Scan and repair didn’t solve the problem. As I say it happens in two conditions, tmogging and checking appearances. It also happens when I take a look to my appearances, just like I’m checking my mounts or toys (I don’t have a problem with those). Reinstalling full client is too hard for me because of the game size and my internet speed due to infrastructure in where I live.
Hey Zenjavi, could you check if you see any errors related to “nvlddmkm” and/or “Event ID 153” in your windows Event viewer? Its should be under: Event Viewer > Windows Logs > System. And search for 153 using ctrl+f or manually scroll to a timestamp where the glitch occured.
Im assuming you have an Nvidia card aswell?