https://imgur.com/a/A6R2awR
“Attach a picture of your government-issued photo ID.”
Blizz want me to send them a picture of my ID to submit a ticket?!?! WTF 
Even if I send them picture of my ID, how could they know who is the real holder of this account? They dont require ID for registration.
It depends what your issue is, if you’re trying to get an account unlocked then this makes sense. Generally, the likelyhood of someone stealing your ID to hack into your WoW account is low considering it could be used for a lot more profitable reasons.
This seems like you’re missing out key details about what this ticket is about
It sounds like a compromised account or a lost authenticator/phone to me. If they’re asking for ID it’s for a good reason and the picture will be destroyed as soon as the info is checked. But, as Teknetia said, it depends what the issue is.
I had to send an ID photo (passport I think I ended up sending) a while ago too. I made my battle.net account a really long time ago when I was a kid and set my name to Beast Master, and then decided to actually update it so I needed to send proof for that.
I dont mind to send them ID but how they gonna know if Im the real owner of this account? I never sent a pic of my ID during the acc registration. Or they want to see my ID for future account issues?
I’ve raised that same point, a couple of times in the past. I don’t recall that it ever really got answered to my satisfaction.
That said, when I need to make a ticket, it gives me the option of authenticating via the Blizzard Authenticator, by SMS Protect, or by sending in a copy of my government issued ID.
Did you not get the other two options?
I removed my Authenticator cuz it was so annoying to check my phone and type 10 letters key-code every time when I log-in.
I sent a lot of tickets but never been asked for identification before. Ok, I`ll send them ID then.
When registering the account Blizzard asks for your name. If the name given at registration time does not match the ID then they can see the owner of ID is not owner of the account. Obviously not 100% way to confirm ownership.
You can avoid having to enter authenticator codes constantly if you don’t check “Enter an authenticator code every time I type my credentials in a game client or the Blizzard® Battle.net® desktop app.” in the account settings. Personally I haven’t had to enter authenticator code to login for ages (when using same computer).
You should try the mobile authenticator. It doesn’t require you to enter the number anymore, just touch an “Approve” button. It’s much easier to use.
Thanks, I`ll try it again.
You’re asked to enter real, identifiable information when you create the account. They consider the name of the person the account is at to be the owner, so with ID that is government issued you’re showing them you have ID that matches that of the owner. That’s all they can do to verify you’re the owner, there’s really not many ways they can verify it otherwise. Payments are not a way to verify it (someone can pay for someone else’s account), nor is an IP address (it can be spoofed, or can easily be shared by more than one person). Providing ID with a name that matches that on the account is just about the only reliable way they can use to verify ownership here. They don’t care about it being exactly the same ID you had back when you created the account, what they want to see is that you have something that proves your legal name equals that on the account.
Also, they destroy the ID copy after use. It’s not stored in any way, so they couldn’t check it again in the future.
That would be fine, except that they insist on photographic ID. They don’t accept birth certificates, old style drivers licence, or anything that doesn’t come with a photograph.
Thats the part that has never been explained to my satisfaction. Why is the photograph so crucial, if all they need it for is to verify the name against a government issued ID, and if they destroy the copy afterwards.
Probably because in many countries “IDs” without photos are issued without proper checks that the person it is being issues is actually the person he is claiming to be.
I would assume it’s a security step to make it a little less “hassle-free” for attempted fraud cases, though there is a standing point there whereby the photograph on the ID can’t be proven to the account holder and noone is seen face-to-face.
Still, as I said, it’s a security step that makes it a little bit less “hassle-free” for those with ill intentions.
Ultimately I’m sure they’ll accept any ID the person can provide as long as it’s government issued and verifiable as real. I’ve said to Trovlak’s point before that I have seen people on the forums mention their birth certificates were accepted when they had nothing else to provide, so eh.
I don’t recall you ever saying that to me. Unless you are meaning that you have said it to other people making the same point.
In the UK you don’t have to be the person named on it to get a birth certificate.
If you know the name, date and place of birth you can get a copy.
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