I think they consider ”The queue issue” to be spamm at this point.
They are not going to do any thing about it and don’t want them to show up here
I never in my life posted something on here, to start a topic. I do now to help my husband because he cant cos now he is hacked he doesnt have a level 10 anymore and the message gets insta deleted?
They cant be bottherd about someone that spend thousands of dollars and been playing over 10y to put a post on here?
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Make a ticket? Send them an email?
This is not an issue for the forums.
No blizzard employee reads this.
Also why did you post this comment on a 18 day old thread?
I did make tickets and an American friend showed topics on their forum and blue note reaction got into it and they resolved it all together.
This is a disaster and Blizzard isnt even prioritising hack tickets. there are credit cards involved and in many cases thousands of euros. My bank can only track what they can see and Blizzard payments always take a while and I need to put in a document with my back to see what can be recovered if recovery is needed.
Believe me I put in several tickets now. NO RESPONS
Blizzard reads the NA forums, Not the EU ones.
Ticket reponses are 7 days - 40 days.
Not a few hours
Well that my friend is already A BIG problem. Our money and problems are as good as any other persons in the world. I didnt know that, now I do, I thought we all were considerd as important as any other part of the world. Sorry for bad english, not nativly english speaking
7 to 40 days?
Isnt that insane for hacked accounts?
They should prioritise, this is about real life money
I can’t believe someone old enough to have a credit card can still be this naive.
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DUDE we have subscriptions, how else do people have subscriptions
Genuine question, can you find an email to mail on their website?
My point was, How can you be do naive that you think you matter to any one?
Especially to these big companies
Ofc not.
I can’t even find the create ticket button when i needed it a while back.
Just a massive WIKI run around because they don’t want tickets
Oh oke, sorry to have misunderstood you.
I have send them invoices, bankstatements to proove the account existed etc etc so they have many tickets with many attachements.
Yeah I am beginning to think its naief of me to think that a paying customer is worth something in something this urgent and delicate BUT in my defense I got some great help fast of them in the past with much lesser issues like characters gold and stuff that dissapeared out of mailboxes… so seeing this is more important I thought we got the same service
my husband got the message yd that his email was changed, ALL gone, put in tickets with attachements of payment proove because we think he is hacked. Account of over 10y with a lot of gold, 26 toons and all other stuff like 400+ mounts etc etc, an account worth thousands. He can not post on here but for me neither cos it gets deleted for spam hahahaha. you can not create hack topics on europe servers it seems, only American. It is insane they dont have a fast procedure for hacked account tickets. We had subscriptions so had to notify the bacnk to cancel out card. what a mess and no reply.
If you actually worked for a big company, then you’d know that big companies generally couldn’t care less. And considering the amount of childish adults playing WoW, they definitely couldn’t care less - not directed at you.
Users abuse the report function on things they don’t want to see, it’s easier and cheaper than having the correct amount of moderators.
I have worked for some very big companies and I know how they think in terms of little people but mayve its a Belgian think but customer service always has been one of the departments where we got looked on. In sales it was a different story, no mercy but in customer service we had to be very careful because high standards had to be met in order to not get bad revieuws, lawsuits, social media exposure etc etc
If you want help on the forums, post in the support section. But a ticket is the way to go here, in my opinion.
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I tried 3 times and from post 1 it auto deleted my ticket and by try 4 it sais I created enough for one day and have to wait 24h hahahaha, my post didnt even get posted for 1 second
Well I’m Dutch and ofc big companies do not care about paying costumer’s at all. So it’s true that Belgians are really that naive huh? Lol
Well Elisande, seeing you read my posts and know what happend to us and have a great big LOL about it, it sais more about the person you are then the person I am… I rather be naief then an unfriendly lacking empathy kind of person. Let me be naief then and ty fro the nice LOL Not gonna lower myself offending your country cos I like the netherlands and have many friendly friends there