Still have problem with crashing and freezing

Hey, while i am playing the game, its doesnt matter if i am in Boralus or if i am in Horific vision, or dungeon (mythic). I have still freezing while i am playing. Yes they occour less, but its still problem. After 2 hours gaming my computer shuts down completly… After 4 weeks when i cannot play because the game was unplayable, i have only 3 days my game time. Every issue what Blizard post here i did it.
What should i do now? buy another game time when i have bad feelings from gaming, play with freezing and crashing?
Paying for bad game?
Or any compensation from blizzard it is real?
Or World of Warcraft is unplayable for Macbook?
I have Macbook pro 2019 with touchbar.

I hate to be the harbinger of bad news, but if a computer fully shuts down while playing that cannot be caused by the game on its own - issues of that scale are almost always based on serious conflicts in either hardware or operating system.

Since you mentioned this happening on a MacBook you will want to reach out to Apple support, and have the cooling and power supply components of the laptop checked out - they’d be the usual suspects in such cases, and need expert handling.

i dont think so that problem is on my side… Because i play many of other games on my macbook and this is happening only in world of warcraft, this is happening from new patch 8.3…

Each application/game is different in the way it puts strain on the hardware so it is actually quite possible for an underlying weakness to only surface with specific programs running.

That said: a full systemic shutdown can only be triggered by the hardware and operating system, applications globally lack the rights to do that on their own. If such issues occur they unfortunately have to be taken quite seriously and should be checked out by a professional technician as soon as possible.