Stuck Character & Item Restoration services do not show WoW Classic Characters

Hello,

Stack Character service on a final step showing error:

We did not find any World of Warcraft characters on this account.
Please check that you are logged into the correct region and Battle.net Account.

But I can see all my characters in game, jsut not on this scenario for unstuck. Tried relogin, tried to do it throught browser, changed servers during login, nothing worked.

Asking for your help or advice please. Thank you in advance.

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Hey Bonedrummer,

I’m not seeing any issue with the self service right now. Could you try another browser please, and see how it goes?

If the issue continues, you should have an option to open a ticket directly from the website.

I can confirm. There are no Unstck option for charactes from Season of Discovery and Hardcore in the character list since yesterday. It worked once yesterday and then not showing up again.
The same problem reported on the US forums.

Hi, does anyone know, when item restoration for SOD will be working? Need to restore items from my hacked character but SOD is not working like 2 days now

i tried it in another browser and its not showing too. Its even not showing for my guildmates when i was asking.

Thanks everyone, we’ve forwarded the issue where characters on SoD and HC servers are not available on the character unstuck and item restoration pages.

We’ll try and post more information as soon as we have more to share. :pray:

Hi,
This also applies to Classic Era characters (used the service fine 2 days ago), none of my classic era characters show up, only Retail and Cata classic

It looks like it’s indeed affecting all WoW Classic characters (our developers are looking into it). I’ve updated the title. :slight_smile:

1 Like

I really hope you get this fixed :(( My HC mage is right now falling, and it gave me straight DC. Really hope it is possible for me to unstuck it…

Hey Albewan,

This issue should now be resolved, if you want to try again please?

2 Likes

Yep, worked

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