Stuck installing the Bnet app on macOS

Hey, probably not many people in my situation but I’m trying to install WoW again (for obvious reasons :smiley: ) and I’m stuck at installing the battle.net app and after I open the installer, it just stays on “Updating Blizzard Agent” for ever…Tried rebooting my Mac, downloading again the bnet app, nothing helps. My guess is overloaded Blizzard servers but that’s just a wild guess as I don’t really have much competence here.

4 Likes

I got the same issue on my Mac. Have you found a way around it?

Cheers!

Hi guys!

Sorry to hear you’re having issues installing the app, but hopefully we can help!

So, there’s a few steps to try to resolve this for you, please do make sure to do them in order!

Firstly, please fully close the Blizzard App, and any Blizzard games, and then uninstall the App as per this guide:

Next, please delete all the Blizzard App files, some of which may be left over after uninstallation, by following this guide:

Finally, please download and install the App again via this link:

Hopefully that should get it sorted!

Yours,

Arythwinn

Did you even read the topic of this post? It says MACOS and you are linking a guide for Windows… (facepalm)!

However, I have the same issue and can’t fix it.

Having the same issue. Looking at the logs the problem appears to be tied to one/several of the update servers.
HTTP: connection failed for host 137.221.64.X:80 [X being between 2-8]
HTTP: connection timeout for ‘137.221.64.X:80’

Funny thing is I can ping them just fine:
Reply from 137.221.64.6: bytes=32 time=22ms TTL=56
Reply from 137.221.64.6: bytes=32 time=21ms TTL=56
Reply from 137.221.64.6: bytes=32 time=20ms TTL=56
Reply from 137.221.64.6: bytes=32 time=21ms TTL=56

2 Likes

Hey guys! I have also tried everything posted above or in other similar support threads / blizz pages. Still nothing - stuck at “Updating Blizzard Agent” for ever.

1 Like

You can switch between Windows and MAC (Just before the steps to uninstall) in the link Arythwinn posted.

I had the same issue as firstly it was not letting me launch SC2 (little earlier it was working fine) then I erased all files as mentioned and been stuck in this Updating Blizzard Agent for hours, did a clean reinstall of the macOS and now after 1hour+ waiting on the updating agent I am seeing a little progress = I am stuck in the next window on installing battle net - it’s been at 0% for 15 min so far. Help

Similar issue here, logs show repeat of:

W 2020-06-30 17:18:39.101298 [Main] {10e0} Downloader - {10e0} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 2080): HTTP: connection timeout for '137.221.64.6:80'
E 2020-06-30 17:18:39.101386 [Main] {10e0} Downloader - {10e0} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 392): HTTP: connection failed for host 137.221.64.6:80: NET_CANCELED

So can the tech team release a setup with increased connection timeout values? Since all Blizzard servers have slowed down to a crawl?

Edit:
Little followup, I fought through the urge to close and restart it, it slowly creeps through enough timeouts and retries, so it finally installed.

3 Likes

Having the same issue on my end as well.

Steps:

  1. Downloaded the latest WoW-setup.exe
  2. Ran it.
  3. Stuck on “Updating Agent”.

Looking at the logs in %ProgramData%/Battle.net/Setup/wow_2/Logs/battle.net-setup-20200630T171642.log points me to connections timing out when trying to connect to EU CDN servers. Logs attached below. If I try to mtr/traceroute there is no packet loss, BUT if you try to telnet any of the IPs you will get a different delay on actually establishing the connection. This leads me to believe that the Battle.net Agent has a really low timeout value set when it tries to connect, as telnet tests to establish connection after ~4-5 seconds.

2020-06-30 17:16:42.599839 [Main] {e0} Session hash generated.
hash=17646074229199643538
D 2020-06-30 17:16:42.600161 [Analytics] {e0} Analytics request sent. type=BNET.BI.SessionGenerate
D 2020-06-30 17:16:42.600538 [Analytics] {e0} Analytics request sent. type=BNET.BI.BootstrapperSession
D 2020-06-30 17:16:42.600575 [Main] {e0} Entering main loop.
I 2020-06-30 17:16:42.600620 [Main] {e0} Bootstrapper State: STATE_CHECK_ENVIRONMENT
I 2020-06-30 17:16:42.602703 [Main] {24} UI State changed to: UISTATE_RUNNING_BOOTSTRAP
I 2020-06-30 17:16:42.606435 [Main] {24} Active screen changed: bootstrap
D 2020-06-30 17:16:42.607080 [Main] {e0} Checking permissions on path: C:\ProgramData\Battle.net depth=-1
D 2020-06-30 17:16:42.609639 [Main] {e0} Elevation is unnecessary. The current user is an administrator.
I 2020-06-30 17:16:42.609668 [Main] {e0} Bootstrapper State: STATE_UPDATE_BOOTSTRAPPER
D 2020-06-30 17:16:42.609706 [Main] {e0} Checking for bootstrapper updates.
I 2020-06-30 17:16:42.609724 [Main] {e0} Progress zone changed to: ZONE_REPLACESETUP
I 2020-06-30 17:16:42.609740 [TactProduct] {e0} Fetching remote version info for bts
I 2020-06-30 17:16:42.937458 [Main] {e0} Downloader - {e0} INF: adding network address 37.244.28.30:1119 for server
I 2020-06-30 17:16:43.001788 [Main] {e0} We are currently up to date.
I 2020-06-30 17:16:43.001899 [Main] {e0} Bootstrapper State: STATE_EXTRACT_AGENT
I 2020-06-30 17:16:43.002112 [Main] {e0} Agent is missing. Will download Agent.
I 2020-06-30 17:16:43.002159 [Main] {e0} Progress zone changed to: ZONE_INSTALLAGENT
I 2020-06-30 17:16:43.002195 [TactProduct] {e0} Fetching remote version info for agent
… skipping due to not being able to add URLs. This part of the logs set the IP to CDN host for Blizzard …
W 2020-06-30 17:16:46.006537 [Main] {e0} Downloader - {e0} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 2080): HTTP: connection timeout for ‘137.221.64.2:80’
W 2020-06-30 17:16:46.006596 [Main] {e0} Downloader - {e0} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 2080): HTTP: connection timeout for ‘137.221.64.8:80’
E 2020-06-30 17:16:46.006697 [Main] {e0} Downloader - {e0} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 392): HTTP: connection failed for host 137.221.64.2:80: NET_CANCELED
E 2020-06-30 17:16:46.006736 [Main] {e0} Downloader - {e0} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 392): HTTP: connection failed for host 137.221.64.8:80: NET_CANCELED
W 2020-06-30 17:16:48.009481 [Main] {e0} Downloader - {e0} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 2080): HTTP: connection timeout for ‘137.221.64.8:80’
E 2020-06-30 17:16:48.009599 [Main] {e0} Downloader - {e0} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 392): HTTP: connection failed for host 137.221.64.8:80: NET_CANCELED
W 2020-06-30 17:16:51.013271 [Main] {e0} Downloader - {e0} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 2080): HTTP: connection timeout for ‘137.221.64.4:80’
E 2020-06-30 17:16:51.013417 [Main] {e0} Downloader - {e0} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 392): HTTP: connection failed for host 137.221.64.4:80: NET_CANCELED
I 2020-06-30 17:16:53.016358 [Main] {e0} Downloader - {e0} INF: fetch limit exceeded for download ID 3 (5/5 attempts)
W 2020-06-30 17:16:53.016411 [Main] {e0} Downloader - {e0} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 2080): HTTP: connection timeout for ‘137.221.64.4:80’
E 2020-06-30 17:16:53.016495 [Main] {e0} Downloader - {e0} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\fetcher\source\fetcher\httpfetcherimpl.cpp, line 392): HTTP: connection failed for host 137.221.64.4:80: NET_CANCELED
I 2020-06-30 17:17:03.025729 [Main] {e0} Downloader - {e0} INF: fetch limit exceeded for download ID 3 (3/5 attempts)
I 2020-06-30 17:17:03.025908 [Main] {e0} Downloader - {e0} INF: fetch limit exceeded for download ID 3 (2/5 attempts)
E 2020-06-30 17:17:03.025951 [Main] {e0} Downloader - {e0} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 977): failing download ID 3: fetch limit exceeded
E 2020-06-30 17:17:03.025983 [TactProduct] {e0} Download error - DOWNLOAD_ERR_NOT_AVAILABLE

2 Likes

I’ve got the same problem for my windows. Deleted it all, doens’t make change :frowning:

same problem here.

Just returned to the game after half year break and the experience is “overwhelming” in bad way. I am guessing this is because of Modern Warfare S4 40gb patch that came today ! Blizzard I pay subscription and in exchange I expect at least download GAME !

2 Likes

Same problem. Mac OS Catalina

2 Likes

its not just mac os, win 10 aswell, ive been downloading for naerly 2 days and still have 87% to down load, wtf fibre optice broadband 340mb minimum and i gettin 2-8kbps, sort yourselves out blizzard, were paying alot of money to you for a game that wont even download or downloads slower than a corpse, i play other games. downloaded 1 game 85gb of data in less than 15minutes, and blizzard are wondering why players are quitting in droves

2 Likes

Same issue with installing battle.net agent.

W 2020-06-30 22:30:50.346579 [Main] {0x70000da52000} Downloader - {34282408} WRN: HTTP: connection timeout for ‘137.221.64.3:80’
W 2020-06-30 22:30:50.349259 [Main] {0x70000da52000} Downloader - {34282408} WRN: HTTP: connection timeout for ‘137.221.64.1:80’
E 2020-06-30 22:30:50.349382 [Main] {0x70000da52000} Downloader - {34282408} ERR: HTTP: connection failed for host 137.221.64.3:80: NET_CANCELED
E 2020-06-30 22:30:50.349435 [Main] {0x70000da52000} Downloader - {34282408} ERR: HTTP: connection failed for host 137.221.64.1:80: NET_CANCELED
W 2020-06-30 22:30:56.366631 [Main] {0x70000da52000} Downloader - {34282408} WRN: HTTP: connection timeout for ‘137.221.64.3:80’
E 2020-06-30 22:30:56.366742 [Main] {0x70000da52000} Downloader - {34282408} ERR: HTTP: connection failed for host 137.221.64.3:80: NET_CANCELED
W 2020-06-30 22:31:14.370785 [Main] {0x70000da52000} Downloader - {34282408} WRN: HTTP: connection timeout for ‘137.221.64.1:80’
E 2020-06-30 22:31:14.373728 [Main] {0x70000da52000} Downloader - {34282408} ERR: HTTP: connection failed for host 137.221.64.1:80: NET_CANCELED
W 2020-06-30 22:31:44.195526 [Main] {0x70000da52000} Downloader - {34282408} WRN: HTTP: connection timeout for ‘137.221.64.1:80’
E 2020-06-30 22:31:44.195694 [Main] {0x70000da52000} Downloader - {34282408} ERR: HTTP: connection failed for host 137.221.64.1:80: NET_CANCELED

Yep, the issue isn’t OS related. It’s an issue on Blizzard’s CDN servers, which seem to be doing some sort of rate limiting? I’ve tested from a few EU locations and most of the connections won’t be established, which would lead to the NET_CANCELED errors.

Also update on my Battle.net agent status. After ~2 hours it was able to pull the needed data from the CDN servers. Right now it’s stuck on installing. I don’t even want to think how much time it will take to download the game…

Update 1:
I would advise anyone who is stuck on downloading Battle.Net to start the install and leave it. 1 of every 10 or so attempts actually sticks and allows you to pull the data part. Example:

E 2020-06-30 19:09:37.983734 [Main] {118} Downloader - {118} ERR (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 9
77): failing download ID 73: fetch limit exceeded
I 2020-06-30 19:09:37.983796 [Main] {118} ContainerlessUpdate - {118} INF: A retried request is finished: /tpr/bnt001/data/94/7f/947fff2fa3cfaffb8956fb272db2a1b0.index (0, 18446744073709551615) from NET_ADDR
_NONE

Update 2:
Started “installing” WoW. Same thing keeps going on. No surprise there.

==> AgentNGDP-20200630T191657.log <==
[W 2020-07-01 00:08:39.0044] - HTTP: connection timeout for ‘137.221.64.4:80’
[W 2020-07-01 00:08:39.0044] - HTTP: connection timeout for ‘137.221.64.5:80’
[W 2020-07-01 00:08:39.0045] - HTTP: connection timeout for ‘137.221.64.1:80’
[E 2020-07-01 00:08:39.0045] - HTTP: connection failed for host 137.221.64.4:80: NET_CANCELED
[E 2020-07-01 00:08:39.0045] - HTTP: connection failed for host 137.221.64.5:80: NET_CANCELED
[E 2020-07-01 00:08:39.0046] - HTTP: connection failed for host 137.221.64.1:80: NET_CANCELED
[W 2020-07-01 00:09:39.0061] - HTTP: connection timeout for ‘137.221.64.4:80’
[E 2020-07-01 00:09:39.0062] - HTTP: connection failed for host 137.221.64.4:80: NET_CANCELED
[W 2020-07-01 00:09:49.0064] - HTTP: connection timeout for ‘137.221.64.2:80’
[E 2020-07-01 00:09:49.0065] - HTTP: connection failed for host 137.221.64.2:80: NET_CANCELED
[W 2020-07-01 00:09:54.0066] - HTTP: connection timeout for ‘137.221.64.5:80’
[E 2020-07-01 00:09:54.0067] - HTTP: connection failed for host 137.221.64.5:80: NET_CANCELED

Last update from me.

I left WoW BFA to install overnight. Today the download finished. Can’t say when exactly the whole thing started to work normally. I also was able to download WoW classic.

Same issue on Windows 10 build 20185.
My initial issue was WoW freezing on cutscenes. Next the Battle.net app got stuck in a Repair loop with error BLZBNTAGT00000BB8. So I uninstalled the app and cleared the temp directories, and now the installer is stuck:

W 2020-08-05 19:39:11.357487 [Main] {3708} Downloader - {3708} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 1068): fetch attempt limit reached for download request ID 1, (http://level3.blizzard.com/tpr/bnt001/config/ce/fd/cefd046eba91f7e364f0dff3cb138976, offset 0, size ULONGLONG_MAX, 5/5 attempts)
I 2020-08-05 19:39:11.396676 [Main] {3708} Downloader - {3708} INF: fetch limit exceeded for download ID 1 (5/5 attempts)
I 2020-08-05 19:39:16.383913 [Main] {3708} Downloader - {3708} INF: fetch limit exceeded for download ID 1 (5/5 attempts)
D 2020-08-05 19:39:18.384296 [TactProduct] {3050} Beginning Download:  productCode=agent locale= downloadRegion=eu installLocation=C:/ProgramData/Battle.net/Agent buildConfig=cefd046eba91f7e364f0dff3cb138976 cdnConfig=a9822d72b0061512cb908192c16dbc4e
W 2020-08-05 19:39:24.463197 [Main] {3708} Downloader - {3708} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 1068): fetch attempt limit reached for download request ID 6, (http://eu.cdn.blizzard.com/tpr/bnt001/data/07/b8/07b872bdeda2124f5ecea5a5bf0be5a9.index, offset 0, size ULONGLONG_MAX, 5/5 attempts)
I 2020-08-05 19:39:35.559591 [Main] {3708} Downloader - {3708} INF: fetch limit exceeded for download ID 7 (5/5 attempts)
W 2020-08-05 19:40:08.905409 [Main] {3708} Downloader - {3708} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 1068): fetch attempt limit reached for download request ID 13, (http://level3.blizzard.com/tpr/bnt001/data/15/e8/15e84cf1fdf35bef4067ccf15343d5b0.index, offset 0, size ULONGLONG_MAX, 5/5 attempts)
I 2020-08-05 19:40:13.940040 [Main] {3708} Downloader - {3708} INF: fetch limit exceeded for download ID 13 (5/5 attempts)
W 2020-08-05 19:40:22.982216 [Main] {3708} Downloader - {3708} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 1068): fetch attempt limit reached for download request ID 14, (http://eu.cdn.blizzard.com/tpr/bnt001/data/16/c3/16c3c6db34aabfc8eb78207db7b3509c.index, offset 0, size ULONGLONG_MAX, 5/5 attempts)
I 2020-08-05 19:40:34.045720 [Main] {3708} Downloader - {3708} INF: fetch limit exceeded for download ID 15 (5/5 attempts)
W 2020-08-05 19:41:45.457706 [Main] {3708} Downloader - {3708} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 1068): fetch attempt limit reached for download request ID 40, (http://level3.blizzard.com/tpr/bnt001/data/57/d7/57d773ce4f1e0c1297a4c6e36f938f1f.index, offset 0, size ULONGLONG_MAX, 5/5 attempts)
W 2020-08-05 19:41:51.489572 [Main] {3708} Downloader - {3708} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 1068): fetch attempt limit reached for download request ID 41, (http://eu.cdn.blizzard.com/tpr/bnt001/data/5a/76/5a763e6fbd969d0689ba9da119456698.index, offset 0, size ULONGLONG_MAX, 5/5 attempts)
I 2020-08-05 19:41:57.517653 [Main] {3708} Downloader - {3708} INF: fetch limit exceeded for download ID 41 (5/5 attempts)
W 2020-08-05 19:42:05.565077 [Main] {3708} Downloader - {3708} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 1068): fetch attempt limit reached for download request ID 43, (http://eu.cdn.blizzard.com/tpr/bnt001/data/5f/5d/5f5d831ad7400d7e50dbeb19d7370cae.index, offset 0, size ULONGLONG_MAX, 5/5 attempts)
I 2020-08-05 19:42:17.619230 [Main] {3708} Downloader - {3708} INF: fetch limit exceeded for download ID 44 (5/5 attempts)
I 2020-08-05 19:44:07.239734 [Main] {3708} Downloader - {3708} INF: adding network address 8.238.21.126:80 for server http://level3.blizzard.com/
I 2020-08-05 19:44:07.239775 [Main] {3708} Downloader - {3708} INF: adding network address 8.238.21.254:80 for server http://level3.blizzard.com/
I 2020-08-05 19:44:07.239793 [Main] {3708} Downloader - {3708} INF: adding network address 8.238.20.254:80 for server http://level3.blizzard.com/
I 2020-08-05 19:44:07.239809 [Main] {3708} Downloader - {3708} INF: adding network address 8.238.23.126:80 for server http://level3.blizzard.com/
I 2020-08-05 19:44:07.239825 [Main] {3708} Downloader - {3708} INF: adding network address 67.27.155.126:80 for server http://level3.blizzard.com/
I 2020-08-05 19:44:07.320373 [Main] {3708} Downloader - {3708} INF: adding network address 8.238.20.169:443 for server https://level3.ssl.blizzard.com/
I 2020-08-05 19:44:07.320411 [Main] {3708} Downloader - {3708} INF: adding network address 8.247.211.1:443 for server https://level3.ssl.blizzard.com/
I 2020-08-05 19:44:07.320429 [Main] {3708} Downloader - {3708} INF: adding network address 8.253.208.42:443 for server https://level3.ssl.blizzard.com/
W 2020-08-05 19:44:09.203908 [Main] {3708} Downloader - {3708} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 1068): fetch attempt limit reached for download request ID 77, (http://level3.blizzard.com/tpr/bnt001/data/c9/7e/c97ef4f11c60d0503ebc8f0d4610bee9.index, offset 0, size ULONGLONG_MAX, 5/5 attempts)
I 2020-08-05 19:44:14.237696 [Main] {3708} Downloader - {3708} INF: fetch limit exceeded for download ID 77 (5/5 attempts)
W 2020-08-05 19:44:24.311463 [Main] {3708} Downloader - {3708} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 1068): fetch attempt limit reached for download request ID 80, (http://eu.cdn.blizzard.com/tpr/bnt001/data/d1/43/d1436f48847df4c6c97fec9d2d1101c2.index, offset 0, size ULONGLONG_MAX, 5/5 attempts)
I 2020-08-05 19:44:29.333650 [Main] {3708} Downloader - {3708} INF: fetch limit exceeded for download ID 80 (5/5 attempts)
I 2020-08-05 19:45:07.592216 [Main] {3708} Downloader - {3708} INF: fetch limit exceeded for download ID 84 (5/5 attempts)
W 2020-08-05 19:45:16.636719 [Main] {3708} Downloader - {3708} WRN (d:\buildserver\bna-2\work-git\bootstrapper-repository\contrib\contrib\bnl_dl2\downloader\source\downloader\standarddownloaderimpl.cpp, line 1068): fetch attempt limit reached for download request ID 88, (http://eu.cdn.blizzard.com/tpr/bnt001/data/e9/56/e956642013601e07a096356d9058ca53.index, offset 0, size ULONGLONG_MAX, 5/5 attempts)
I 2020-08-05 19:45:22.662902 [Main] {3708} Downloader - {3708} INF: fetch limit exceeded for download ID 88 (5/5 attempts)
I 2020-08-05 19:45:36.762564 [Main] {350c} StaticArchiveIndex - {350c} INF: failed to load group index '22ecd05c72507051089764de27dda500': E_NOT_AVAILABLE
I 2020-08-05 19:45:36.762669 [Main] {350c} StaticArchiveIndexGroup - {350c} INF: failed to load group index '22ecd05c72507051089764de27dda500', re-merging indices

Same problems on windows…