Stuck on loading screen

Support Technical Support
1

Hello!
i’ve been trying to play all day but on every other loading screen or so my game just gets stuck on loading screen and not responding. i’ve tried everything on the troubleshooting other people had the same problem.
i’ve attached an winMTR to review if someone could please help me out, i’ve lost so many groups in lfg today it’s not even funny :frowning:
best regards,
Pink
ip 1 from the website:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
No response from host - 100 100 0 0 0 0 0
ip1-184-173-82 .adsl2.static.versatel.nl - 0 496 496 8 10 64 8
ae6-0 .br04sara.versatel.net - 0 496 496 11 12 41 11
ae5-0 .br04tc2.versatel.net - 0 496 496 9 10 29 10
ams5-core-1 .bundle-ether6.tele2.net - 0 496 496 11 12 16 12
ams-core-2.bundle-ether9 .tele2.net - 0 496 496 12 12 20 13
130.244.200.19 - 0 496 496 10 10 20 11
adm-bb4-link .telia.net - 0 496 496 10 10 18 11
adm-b2-link .telia.net - 0 496 496 12 12 16 13
62.115.46.198 - 0 496 496 10 11 36 11
ae1-br01-eqam1 .as57976.net - 0 496 496 12 17 149 13
et-0-0-31-pe01-eqam1 .as57976.net - 0 496 496 10 10 39 11
185.60.112.157 - 0 496 496 10 10 17 11
________________________________________________ ______ ______ ______ ______ ______ ______

ip 2 from the website:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
No response from host - 100 64 0 0 0 0 0
ip1-184-173-82.adsl2 .static.versatel.nl - 0 320 320 8 10 52 8
ae6-0.br04sara .versatel.net - 0 320 320 11 12 34 12
ae5-0.br04tc2 .versatel.net - 0 320 320 9 10 33 10
ams5-core-1.bundle-ether6 .tele2.net - 0 320 320 12 12 20 12
ams-core-2.bundle-ether9 .tele2.net - 0 320 320 12 12 19 12
130.244.200.19 - 0 320 320 10 10 16 10
adm-bb4-link .telia.net - 0 320 320 10 11 103 11
adm-b2-link .telia.net - 0 320 320 13 14 39 13
62.115.46.198 - 0 320 320 10 11 55 11
ae1-br01-eqam1 .as57976.net - 0 320 320 12 22 249 35
et-0-0-31-pe01-eqam1 .as57976.net - 0 320 320 10 11 55 11
185.60.112.158 - 0 320 320 12 14 255 14
________________________________________________ ______ ______ ______ ______ ______ ______

ip nr 3:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
No response from host - 100 29 0 0 0 0 0
ip1-184-173-82.adsl2 .static.versatel.nl - 0 146 146 8 10 67 8
ae6-0.br04sara .versatel.net - 0 146 146 11 12 32 12
ae5-0.br04tc2 .versatel.net - 0 146 146 9 10 35 10
ams5-core-1.bundle-ether6 .tele2.net - 0 146 146 12 12 16 12
ams-core-2.bundle-ether9 .tele2.net - 0 146 146 12 12 18 13
130.244.200.19 - 0 146 146 10 10 13 11
adm-bb4-link .telia.net - 0 146 146 10 10 20 11
adm-b2-link .telia.net - 0 146 146 13 13 18 13
62.115.46.198 - 0 146 146 10 11 29 11
ae1-br02-eqam1 .as57976.net - 0 146 146 23 108 746 23
et-0-0-3-br02-eqpa4 .as57976.net - 24 75 57 25 32 96 82
be2-pe01-eqpa4 .as57976.net - 0 146 146 23 23 26 24
No response from host - 100 29 0 0 0 0 0
No response from host - 100 29 0 0 0 0 0
No response from host - 100 29 0 0 0 0 0
No response from host - 100 29 0 0 0 0 0
No response from host - 100 29 0 0 0 0 0
No response from host - 100 29 0 0 0 0 0
No response from host - 100 29 0 0 0 0 0
No response from host - 100 29 0 0 0 0 0
No response from host - 100 29 0 0 0 0 0
No response from host - 100 29 0 0 0 0 0
No response from host - 100 29 0 0 0 0 0
No response from host - 100 29 0 0 0 0 0
No response from host - 100 29 0 0 0 0 0
No response from host - 100 29 0 0 0 0 0
No response from host - 100 29 0 0 0 0 0
No response from host - 100 29 0 0 0 0 0
No response from host - 100 29 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______
2

Can you log onto any of your alts?

3

i havent tried, i will in a moment
edit:
yes i can however as soon as i start using portals it hangs around 80% and just freezes