Sylvanas Set issue

Hi, beautiful people.

Tried to purchase this new Sylvanas-like set in the Trading post. It said “this purchase takes more time than usual, please wait”. Didn’t work. I tried to buy it with another character - same thing. The next day I saw that the item wasn’t purchased but the currency was gone.

I opened a ticket only to uncover that the Support team don’t help with items anymore, which I find Very strange, since the issue doesn’t sound like something hard to solve + this currency is connected to real life money, which makes it even better.

Can’t say I understand. Though I look at how Mac users can’t play Warcraft 3 for a month with no bluepost from Blizzard on that, and I think I undertstand. 90$ (or was it 60) mount is top priority.