same canceled my sub 
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For information, answer I receive :
Greetings Xavier!
Please forgive us for the late answer. Many players are looking for the light of wisdom. But please note we do the best we can to reach you as soon as we can. Iām XXX, the designed Game Master to shed some light on the subject.
First thing first, excuse the lack of effectiveness of our automatic message; itās still not fully on point. We regularly send your feedback about it with the goal of making it better. To begin with, I did an investigation in order to understand what happened.
And what Iām about to write will break my heart, but once a Hardcore character dies thereās no way to recover it. Even if I tried to bypass our restriction, like a sneaky Rogue, our system wonāt be able to. Dying like this, due to a technical issue, is maybe one of the worst ways of losing our character. All I can do is to encourage you to create a new one; perhaps try a new class. But of course, I would understand if your heart isnāt in the right place for it. You can always transfer to a non-Hardcore realm.
Indeed, exceptional recovery can be made by our developers in case of a DDoS attack. However, it doesnāt seem to be the case for the last few days. It does seem the issue came from your end. As we donāt want this situation to repeat, I strongly advise you to check our article regarding some troubleshooting for your World of Warcraft connection.
I wish you a good day and a great adventure.
Sincerely yours,
So the crash on August 1st wasnāt a DDoS attack or Blizzardās fault ā it was just a huge coincidence where hundreds of people happened to have internet connection issues at the same time
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Very huge coincidenceā¦
Maybe we live in the same cityā¦
Blizzard is like political system, not their fault, always people doing wrong thingā¦
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The deathlog pops in the hard-core videos on YT begs to differ that it was on our end 
My journey has ended.
I hope they get their shā¦ together for the rest of the community.
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Random disconnects stilll happen in waves. I wonder what kind of work Blizzard is not doing today, that is so important they donāt have time to communicate with their community. You are slowly killing this game by completely ignoring the issue, Blizzard
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the same bot with a different email template. This is just ridiculous!! Based on the response, anyone who could believe such nonsense is working at Blizzard. Hahaha! Blizzard management, your employees are not fulfilling their duties to you as contractors. This is affecting your subscribers and your revenue. Action must be taken.
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Been reading these posts for months and I while I agree with the note provided during HC character creation, I find it amusing that my account, which was created back in early 2005, has tens of days of game time added by Blizzard to compensate for the lost time during multiple server outages or similar problems, yet they canāt even provide information nowadays regarding the DDoS attacks.
Though the shame is on us that weāre still using their services after the Activision-Blizzard immigration, it has just been bottom line business since.
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Speaking about turtle wow, did you hear they sued turtle wow?
one word: Streamers.
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