Hey Arakh,
Looking at your tickets, it looks like a game master answered your issue on your first ticket, which is that your account has not met the requirement of purchasing and consuming at least 30 days of game time since 2017.
It is true that you have been playing on your account for quite some time, and I can understand that this is causing some confusion. In this case, I’m afraid that WoW Tokens do not count as purchased game time, since these are bought with gold.
This is a similar system to this issue:
Please note that game masters can not remove, bypass, or change this system, and that creating more tickets about this will not change our responses. At this point, only the developers would be able to change the criteria of eligibility of this system, or disable it if necessary.
If you need more information about this system, our developers have posted a message on the forums last week:
Finally, if you have any feedback on this system, there is a megathread available on the SoD forums, where many other players are sharing your concerns:
Hope this clear things up!