I have played Blizzard games for decades. I’ve defended this company to friends when they called it a sinking ship. I’ve given you my money every month, every expansion, every shop mount and service, even when I knew deep down I shouldn’t. But now? After trying to do something as laughably simple as “report a bug”? I’m convinced Blizzard isn’t a game company anymore — it’s an elaborate time-wasting simulator.
Let’s start at the beginning. All I wanted to do was report a bug with Cloudburst Totem on my shaman. A small, ordinary bug. But instead of reporting it, I got trapped in Blizzard’s Kafkaesque maze of incompetence.
Step 1: The In-Game “Support” Button
According to Blizzard’s own holy scriptures, I should just hit ESC → Support in-game. Cute idea. Except that button has been nothing but an endless loading screen for me for over a year. Yes, you read that right. Twelve months of “Loading…” — a feature so consistent it deserves its own Mythic raid encounter.
And before anyone dares suggest “maybe it’s you,” let me detail the ritual sacrifices I’ve performed:
Switched internet providers THREE times.
Tried THREE completely different PCs.
Reinstalled the game on fresh drives more times than I’ve showered this month.
Deleted all addons, reinstalled them one by one, then deleted them all again just to double-prove the point.
Nuked WTF, Interface, Cache, every single folder like I was cleansing a hard drive for the FBI.
The result? Exactly the same. Infinite loading screen. At this point, I’m convinced the Support button isn’t broken — it’s just a very artistic performance piece by Blizzard. You click it, and you get to watch your life slowly tick away. “Working as intended.”
Step 2: The Support Website
Fine, I thought, maybe the website will save me. Spoiler: it didn’t. Clicking “report on the forums” takes me to a magical page that says I have no subscription, no characters, no game. None. Zero. As if I just hallucinated the hundreds of dollars I’ve thrown at Blizzard since returning.
Let me repeat this: I am literally logged into the game, playing a character, then I open the forums and Blizzard gaslights me: “You don’t exist, sorry!” Oh, okay. Thanks, Blizzard. I’ll just explain to my shaman that he doesn’t exist either.(I logged in, got my battle tag showing up, I can see my balance and subscription active and all that stuff in the settings)
I tried relogging a dozen times. Cleared cookies. Restarted the game. Nothing. Every path leads back to the same wall: Blizzard pretending I don’t own the game I literally just played. Brilliant.
Step 3: The Forums (aka Another Joke)
Eventually, I brute-forced my way into the forums through the Battle.net launcher. Victory, right? Wrong. Because once I’m finally in, the one category I actually need — Bug Report — does not exist. It’s not listed. Search can’t find it. It’s as if Blizzard collectively said, “Well, if we remove the Bug Report forum, then technically we have no bugs. Problem solved!” (Edit; I spent some more time trying to figure this out, I have a eu account and all my characters and subscription is on eu region, but when I’m logging into the forum it logs me as for a NA account probably because my region set as NA everywhere. When in wow forums on NA account then I can see the bug report topic but if I change it to eu account and I can chose my characters (so I am able to write) in the tech issues I only have 2 topics and no bug report topic. Magic)
It’s like walking into a hospital and being told, “We don’t take sick people anymore, because that would mean we have to admit something is wrong.”
So Let’s Recap Blizzard’s “Support”:
In-game support: A fake button that only loads eternity itself.
Website support: Tells me I don’t exist, despite the fact I’m literally playing the game.
Forums: Only accessible by loophole, and when you finally get there, the one category you need has been quietly erased.
Subscription payments: Magically flawless. Not once have I seen “Loading…” when Blizzard takes my money. Funny how that works.
The Real Bug
Here’s the tragic comedy: I’ve spent more time trying to report this bug than the bug itself has ever cost me in actual gameplay. That’s right — reporting the bug is a bigger bug than the bug. It’s Blizzard Inception.
You know what the biggest bug in WoW is? It’s not Cloudburst Totem. It’s not broken classes, it’s not delayed patches, it’s not servers on fire during launches. No, the biggest, most game-breaking bug is Blizzard itself.
Sarcastic Congratulations
Congratulations, Blizzard. You’ve managed to turn customer support — something even the most mediocre companies on earth can handle — into a literal boss fight harder than Mythic Sylvanas. And the best part? It’s an unwinnable fight. The only loot drop is wasted time and seething frustration.
Honestly, at this point I wouldn’t even be surprised if your next expansion trailer bragged:
“A whole new continent to explore!”
“New raids, new dungeons, new systems!”
“And for the first time ever: In-Game Support that still doesn’t work!”
Maybe throw in a shop mount shaped like a broken “Support” button for $25. At least that would be honest.
Final Thought
Blizzard, I give you hundreds of dollars. You give me broken systems, missing forums, and fake buttons. I’ve wasted days of my life trying to talk to you, and you’ve made that impossible. So here it is: the only bug report I can successfully submit is this one.
The most consistent, most game-breaking bug in WoW is Blizzard itself. 