Ticket disappeared after four weeks and without answer

[Saneko-ragnaros (Saneko)]

The average wait time is the oldest ticket in queue and does not represent your personal response time.

Currently the expected answer time is about +2 weeks, depending on issue.

You do not pay for Support, no payment is required to access it.

Average ticket wait time 25 days?

Hi all, I just wanted to acknowledge this thread and in case there was any doubt I can tell you we are acutely aware of the situation and doing everything we can to help alleviate wait times. This isn’t the service players expect from Blizzard, and I apologize to anyone currently affected by this. The best thing players can do to help is to use the self-service options and support site as much as possible, and help your friends and fellow players do the same. I understand some issues still re…