Greetings. I am very dissapointed. I encountered an ingame bug that makes the quest not completable. I open a ticket only to see 2 and a half days response time. Is this seriously the service we are paying for? Seriously?
Well, GM support don’t fix bugs anyway, only the developers do. Nor can GM’s force-complete quests for you, even if they are bugged. So theres very little, I think, a GM could actually do for you.
Bugs are reported via the bug reporting tool, ingame. The report gets sent directly to the developers, who may, or may not fix it depending on how they assess the severity.
Also, the time on a ticket is simply the time on the oldest ticket in the queue at that point. Most tickets are attended to in an order of priority, so more urgent tickets are assisted usually within hours, despite the ticket time saying days.
the TL;DR; is that the time on a ticket is a very inaccurate estimation of the real ticket time.
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Thanx for the reply. Just for the record i submit a bug report for the super known issue with the disappearing fishnets in Forbidden Reach or the stubbornly blocked 2nd fishnet in Grimtusk Hideway even after you multicomplete the daily “Net Worth”. It’s just that people bug reported this issue since 22’. /sigh
That explains a lot. I’ve done that quest multiple times in Forbidden Reach and to this day i have only seen the fish net related to the quest once,which is burried under seaweed. I’ve never found the other fish net that is unrelated to the quest.