Ticket without access to BattleNet

Support Customer Support
1

Hello everyone.

I know Blizzard is recently drowning in tickets, I know new expansion is coming, I know they fired many CS staff (?), etc., so I don’t wish to be impatient and I have some understanding for 1-2 week delays.

However, I wish to access my old unused battle net account (which has all my information), but the only way is to use authenticator. No mail / sms / other option, no secret question, nothing, just authenticator. Since I sadly lost access to it, I opened ticket through complicated system WITHOUT access to battle net (I choose option I cant login). It worked and I even got reply, to provide my documents / proof of ownership. I can do that no problem…

Funny thing is, they ask me to reply to that original ticket with documents, but I couldn’t access the ticket through battlenet (hyperlink in mail) because of this same authenticator issue that I wrote about :slight_smile: And I couldn’t directly reply to mail because it is noreply@… email. So I couldn’t reply with documents in any way. This was months ago, so I can safely assume that ticket is long dead.

Now I open ticket again, because I wish to use my phone number on my currently used account for DF (it says its already in use, as I know), and didn’t get a reply for weeks already. This time I attached my documents in advance, to avoid auto bot response “please add documents” to which I cant answer, but still nothing.

Is there anything else I can do? I know the glory times of direct contact / 24-48h are long gone (I still remember though), but what can I do? My ticket(s) are dead / ignored, I can’t login there still (I don’t even care too much, just want my phone number removed so I can re-use it), so I am trying here on forum. Maybe some representative will see this and can help me.

Thank you in advance and have a good day.

2

Speak of the devil, Game Master Trakaalxad answered me just now! ^^ Thanks @Trakaalxad , appreciate your effort.

However, it gets better - the exact same thing happened as before :slight_smile: I got the reply to the ticket via my email, the documents matched, I got told the issue is resolved: https://imgur.com/a/bVi81XD

As you can imagine, the issue unfortunately remains :frowning: : https://imgur.com/a/vEzc2Pb

And as before, I cant answer the email (that the issue remains) + I can’t answer / rate the ticket (I have 1 week time), because It wants me to confirm the said (supposedly removed) authenticator if I want to do so…

Can anyone please forward this to @Trakaalxad ? Its Issue ID: #85894831. So close, but still with the same issue unfortunately :frowning:

I appreciate the efforts so far though. Thank you! Hopefully we can actually remove the authenticator, would be greatly appreciated.

Cheers.

3

Greetings Huntarxd,

I’m sorry to hear your issue wasn’t resolved from your first ticket – it sounds like you did everything you could.

Unfortunately it’s not something we can help with via the forums or pass along for you, but the best option would be to send a new ticket with reference to your old one and explain what you still need help with.

Apologies for the inconvenience and extra wait, but I hope this can still be sorted without too much trouble now!

4

Sad to hear it, its the worst option I think. I am multiplying tickets (this is my third on this matter), making CS even slower on the reponse times, while they are already overwhelmed.

Nothing else to do then I guess. Disappointing, but we wait once again…

Thanks for the info I guess.