Is anyone else seeing a bug where Trader’s Cache shows Tender to claim every login? I already collected it, but I can still click the cache and a toast appears with no reward. Happens every session.
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Hello,
I’ve experienced the OPPOSITE issue, and I’ve submitted a ticket. Basically, I did not get my monthly 500 trader’s tenders even after completing several activities. The Game Master urged me to post on the forums too. Although I’m not sure if they ever bother checking EU forums for bug reports or anything important at all — I’m still pasting the game master’s message below:
*Thanks for contacting us to check the ticket, after a thorough reading your ticket I noticed that you are missing your trader tenders from this month.
I checked your WoW account and saw that you got 300 tenders from acitivties but didn’t received the 500 from this month, it seems like other players are reporting the same issue, the last month a similar problem happened with the tenders and the affected players were granted with the tenders some days after the start of the month. I already communicate your issue to the devs but I also suggest to submit a report on the forums.
because while more players submit a report the devs can notice it faster and assign a higher priority to it. I know that sometimes it seems that submitting a report does anything, but even if the devs don’t respond to all of these reports, they really read them. *
*
https://us.forums.blizzard.com/en/wow/c/support/bug-report/17 *
*
Thank you for your understanding, and I wish I had better news for you. I hope this helps clear things up. If you require any further assistance, even if just a small question, don’t hesitate to contact us again.
Hope you have a blissful day,
GM Oukwaen*
I haven’t logged into check whether the tenders were manually rewarded by the game master. If they aren’t, I will be super upset.
I logged in, the trader’s tenders are still missing. I am devastated.
This has definitely happened to me many times before, OP. Been so for a long time, some months are fine then it appears again. It’s one of the smaller annoyances.
The EU forums don’t have actual bug report section like the US forums, but the customer support staff does check here and replies quite often.
I don’t know when you submitted that ticket but it might just take a little longer.
Bug reports are made in game on EU.
This is not a bug reporting forum.
I know, I meant it more like they might get some answer with info here too.
I don’t have an active US account, so I can’t post on the US forums.
What I don’t understand is why customers are expected to do so much of the legwork when a support ticket already contains the relevant information. If this is a known issue, shouldn’t Customer Support be responsible for escalating it through the appropriate internal channels and resolving it? As a player, there’s very little I can actually do beyond reporting the problem.
I used to think the complaints on Reddit and social media were exaggerated, but after this experience, I’m starting to understand where they’re come from. Blizzard’s customer support genuinely feels like it has declined over the years.
I still remember the days back in Cataclysm or Mists of Pandaria when game masters would actually appear in-game, talk to you directly, restore missing items or currency, and sometimes even leave you with a small extra gift as a goodwill gesture. Those interactions made Blizzard feel like a company that genuinely cared about its players.
This experience has been the complete opposite. First, I was answered with an automated reply, and it took me half a day to reach an actual human being, and then in the end my problem still hasn’t been solved. It doesn’t feel like the World of Warcraft I grew up with and loved anymore.
The appropriate channel is to report it in game.
You fill in a bug report. It’s exactly the same as making a post on the US bug report forum. You will not get a reply. It just goes to the right people.
Done already, but my trading post tenders haven’t been restored.
When did you report it? Like I said it might take a while.
It’s been almost 24 hours now. The Game Master hasn’t provided any timeline whatsoever. Even a simple estimate such as “within 3–5 days,” or "by the next weekly reset” would at least set expectations.
Instead, I’m left wondering whether anyone is actively working on the issue, when/if I ever will be rewarded the missing currency.
I see, I think that’s still a very short span of time, I’d expect at least a couple of days. I understand it’s making you feel uneasy but it’s happened before and afaik always been resolved.
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I hope so.
I just wish CS were more direct and transparent about the process — the timeline, the procedure, and whether the missing Tender will actually be restored. Right now, I have no confirmation or guarantee of any kind.
I’ve also seen reports from players who never got their missing tenders back after it disappeared from their accounts, so the lack of assurance from the GM feels like a red flag.
Thanks for taking the time to reply, though. We’ll just have to wait and see.
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Neither CS nor a GM can do anything about your issue. If its a bug there are many factors. Is it just you or are many affected can the bug be replicated easily or is it hard, there will be a list of things they are currently working on and some kind of priority/urgency assigned within them.
There are no timeliness to give. Its a bit like the expression ‘how long is a piece of string’. The only time info is given is if its a known issue or if a solution is coming once a hotfix is ready to be applied. Sometimes things are fixed the following patch, depending on the issue.
I realise its frustrating and bugs are always a pain when you are the one affected.
Claimed everything for this month included the mount and still every time I log in to the game I have info in Adventure Guide to visit trading post to collect rewards. I can still open cache and take fake 200 Tenders. It’s like that every session. Super annoying.
Hello there,
So for the original report about the chest incorrectly showing claimable tenders there are no known issues at the moment, but I know this has been an issue in the past so please do report it in-game if it continues to be a problem.
With regards to not receiving tenders at all, this gets reported in varying numbers every month really, and will usually be down to either confusion or a slight delay.
More about this here: Didn’t Receive Correct Amount of Trader’s Tender.
For this month several examples were already investigated in detail with no issues found. By all means do report it if you still believe something isn’t working as it should, but for now there is no indication of a problem with the grant.
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Thanks for the answer.
That bug looks a bit different as you described. I have finished cache for this month. Got all Tenders and the mount but every time when I log to the game I can pick phantom 200 Tenders from the cache over and over when I start new session. What I observed is: Need to be logged off for at least several minutes to trigger the bug.
Also I asked on Reddit about it and right now I have 90 upvotes with several people confirming they exeriencing same issue.
No, that’s the same bug just worded differently. It’s been on and off for long, you’re lucky if this is your first time.
I’ve never reported it myself but I think I will if it happens again.
Traders Cache is still bugged. I completed it yesterday and claimed the Tenders and the Midnight Outlaw set. When I logged in today, I again received a message saying I need to visit the Cache to collect my rewards. When I open the chest, a toast pops up and I receive phantom Tenders and the same set again — and this happens every time I start a new session.